3CLogic vs 23shout

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Company Details

Vendor: 3CLogic

Location: 500 N. Washington Street #10954, R

Year Founded: 2005

Overview

23shout is a modern call center software designed to manage multi-channel customer interactions across voice, email, and chat. It offers intelligent call routing, real-time analytics, CRM integration, and automated workflows. With a clean interface, strong performance, flexible deployment, and robust integrations, it’s ideal for scaling customer engagement.

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Features

âœ” Global Calling: Supports making and receiving calls to and from local, mobile, and toll-free numbers worldwide. This enables businesses to expand their reach and communicate with customers and partners across borders.

âœ” Customizable Inbound Call Routing: You can set up rules to route incoming calls based on various criteria, such as caller ID, time of day, and caller's location. This allows you to direct calls to the appropriate team or agent, improving efficiency and customer satisfaction.

âœ” Dynamic Call Scripts with CRM Integration: Call scripts can be customized to display relevant information about the caller, such as their name, company, and recent interactions. This can help agents prepare for calls and provide better customer service. The integration with CRM systems ensures that call data is automatically synced with customer records.

âœ” Beautiful Calling: 23shout emphasizes high-quality audio and a user-friendly calling experience. This includes features like clear audio, noise cancellation, and easy call controls.

âœ” Call Recording: This feature allows you to record calls for training, quality assurance, and compliance purposes.

âœ” Shared Inbox: Instead of individual employees managing SMS messages on their personal phones, 23shout provides a shared team inbox. This means all SMS messages sent to a specific business number are visible to authorized team members.

âœ” Collaboration and Transparency: A team SMS inbox fosters collaboration by allowing multiple team members to view, respond to, and manage SMS conversations. This provides transparency and prevents messages from being missed or overlooked.

âœ” Improved Customer Service: With a shared inbox, any available team member can respond to customer inquiries via SMS, ensuring faster response times and improved customer service.

âœ” Centralized Communication: A team SMS inbox centralizes all SMS communication, making it easier to track conversations, monitor performance, and ensure consistent messaging.

âœ” Spam Detection: 23shout uses algorithms and databases of known spam numbers to identify and flag incoming SMS messages that are likely to be spam. This helps prevent employees from being distracted by unwanted messages and reduces the risk of phishing or other scams.