Abacus Cloud vs 2600Hz

Overview

Abacus Cloud by Abacus Group is a scalable, cloud-based call center software designed for medium to large enterprises, offering advanced call routing, real-time analytics, and secure VoIP capabilities to support remote teams and optimize communication operations.

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Features

âœ” Carrier-class platform: Designed for robust performance and reliability to handle the communication needs of medium to large enterprises.

âœ” Tier 1 carrier connectivity: Provides access to high-quality and reliable internet connections from top carriers.

âœ” Data center integration: Connects seamlessly with data centers for secure storage and processing of communication data.

âœ” Best-in-class partnerships: Collaborates with leading service providers, data centers, and technology companies for optimal performance.

âœ” Geographic redundancy: Provides backup systems in different locations to minimize downtime in case of outages.

âœ” Reliability: Ensures consistent and dependable communication without disruptions.

âœ” Scalability: Easily adapt the platform to accommodate growth in your business needs.

âœ” SIP Trunking: Connect your business phone system to the Public Switched Telephone Network (PSTN) using VoIP technology.

âœ” Voice Recording: Record calls for training, quality assurance, and compliance purposes.

âœ” Call Center features: Streamline inbound and outbound call operations for improved customer service and agent productivity.

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Company Details

Vendor: Abacus Group

Location: 580 Washington Street Boston, MA 02111

Year Founded: 1982

Overview

2600Hz by 2600Hz is a cutting-edge call center software designed to cater to businesses of all sizes, including service providers, resellers, agents, enterprises, and end-users.

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Features

âœ” Unrivaled CPaaS solution: Designed to empower service providers to offer a customizable, white-label communication experience.

âœ” White-label solution: Enables service providers to differentiate their brand and offering in the market.

âœ” Turnkey UC platform: Offers flexibility to create a superior communication experience for customers.

âœ” 300+ APIs: Allow customization of solutions to better serve customer needs.

âœ” Mobile-ready: Ensures customers can access communication tools anytime, anywhere.

âœ” Reliable and geo-redundant: Guarantees minimal downtime and uninterrupted service.

âœ” Multi-tenant platform: Enables service providers to open sales channels through resellers, direct sales, or an agent model.

âœ” Cloud Communication Platform: A comprehensive suite of communication tools delivered over the internet, eliminating the need for on-premises hardware.

âœ” White-Label Solution: Allows service providers to rebrand the 2600Hz platform as their own, maintaining brand consistency and customer loyalty.

âœ” Call Center Solution: Offers features specifically designed for call centers, such as call routing, queuing, reporting, and analytics, to enhance customer service and agent efficiency.