About 1E
1E is an IT automation software from 1E that predicts and remediates digital workplace issues. It combines Intelligent EUC automation, TeamViewer Digital Employee use, and proactive support so IT departments can address potential problems before they impact users. This software helps organizations reduce help desk calls and improve overall productivity by anticipating device drift and user frustration. 1E provides a comprehensive approach to managing the digital employee use, enabling organizations to maintain a high level of operational efficiency. Key capabilities: IT problem prediction Device drift remediation User use monitoring Help desk call reduction Proactive IT support Best for: IT teams that need to prevent digital workplace issues and improve employee satisfaction.
1E Details
1E's In-App Market Place
Does 1E have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud ($), Cad ($), Chf (Fr), Cny (¥), Sek (Kr), Inr (₹), Rub (₽), Brl (R$), Hkd ($), Krw (₩), Try (₺)
Pros & Cons
- Fast and Powerful Automation: Users consistently praise 1E for its speed and powerful automation capabilities, especially for remediation tasks.
- Easy Implementation and Use: The platform is considered easy to implement (on-prem or SaaS) and even the scripting language is user-friendly
- Cost Savings and Efficiency: 1E helps reduce IT help desk costs, optimize resource utilization, and streamline processes, leading to overall cost savings.
- Integration and Scalability: 1E integrates well with existing systems like ServiceNow and scales seamlessly to meet increased demands.
- Improved User Experience: 1E helps proactively identify and resolve issues, leading to a smoother and more satisfying user experience for employees.
- Customer Support Issues: Some reviewers experienced slow response times from 2nd tier customer support, particularly during periods of rapid product development.
- Limited Reporting: While reviewers appreciate the amount of data captured, some find the out-of-the-box reporting functionalities lacking, especially for senior management buy-in.
- Learning Curve and Complexity: While the UI has improved, some reviewers with larger enterprises found the initial setup and configuration to require significant technical expertise.
- Accuracy Concerns: A single reviewer mentioned concerns about data inaccuracy and limitations in surveys.
- Integration Challenges: Integrating 1E with other systems can be time-consuming and require engine training.