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24/7 Incident Management

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Software Status:Active

About 24/7 Incident Management

24/7 Incident Management is a comprehensive incident tracking and response solution designed to help organisations handle issues continuously without gaps in coverage.

24/7 Incident Management Details

Vendor
24/7 Software
Year Launched
2007
Location
1199 S. Federal Highway Suite 124 Boca Raton, FL 33432
Deployment
cloud, on premise, windows
Training Options
documentation, live online, in person, demo, account manager, community
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Portuguese, Dutch, Japanese, Chinese
Users
Administrator, Help Desk Technician, Operations Team, Support Team, IT Manager, Service Desk Analyst
Industries Served
Healthcare, Finance, Retail, Manufacturing, Technology, Government, Hospitality, Education, Transportation, Energy
Tags
Incident Management, Case Logging, Workflow Automation, SLA Monitoring, Dashboards, Alerts, Task Tracking, Reporting, Role‑Based Access, Audit Trails, Service Desk

24/7 Incident Management's In-App Market Place

Does 24/7 Incident Management have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), CHF (CHF), SEK (kr), NZD (NZ$), KRW (₩), HKD (HK$), SGD (S$), NOK (kr), MXN (Mex$), RUB (₽), BRL (R$), ZAR (R), TRY (₺), AED (د.إ), SAR (﷼)

Pros & Cons

  • Offers a centralized platform for tracking and managing incidents
  • Provides detailed reporting and analysis to identify trends and areas for improvement
  • Centralises incident reporting and response workflows for improved coordination.
  • Supports automated workflows and escalations to streamline incident resolution
  • Automates routing and escalation to reduce manual follow‑up.
  • Implementation may require configuration and alignment with internal processes.
  • Pricing details are not publicly listed, so cost must be determined with vendor.
  • Teams may need initial training to fully adopt the platform.
  • Advanced customisation may require support or consulting.
  • Smaller teams with few incidents may find the feature set broader than necessary.

24/7 Incident Management's Support Options

24/7 Incident Management's Alternatives