About 360 Customer / Inventory
360 Customer / Inventory is a software platform from Marand that supports digital change for better business results and client satisfaction. It combines fine-grained reactivity in Angular, "Ready for ODA" status, and modern solutions so users can adapt to changing business environments effectively. This platform helps clients improve their customer engagement and inventory management processes, ultimately addressing their unique operational needs. Key capabilities: fine-grained reactivity in Angular "Ready for ODA" status modern solutions customer engagement inventory management Best for: businesses that need to improve their customer interactions and manage inventory efficiently.
360 Customer / Inventory by Marand is a specialized data management software solution designed to provide a comprehensive and integrated view of customer and inventory data for communication service providers (CSPs) and enterprise environments. Its primary purpose is to unify and manage customer-related and service inventory information in real time, enabling organizations to streamline operations, improve service delivery, and enhance decision-making. The software is part of Marand’s suite of digital transformation tools and serves as a foundation for order management, service assurance, billing accuracy, and customer engagement. Key features include real-time data synchronization, centralized data repositories, process orchestration, lifecycle management, and support for multiple data domains including customer profiles, devices, services, and logical and physical inventory. The user interface of 360 Customer / Inventory is built with usability in mind, balancing technical depth with accessibility. The interface offers a modular, dashboard-based layout where users can quickly switch between data domains—such as customer profiles, service hierarchies, or inventory views—without excessive navigation. Drop-down filters, search bars, and tabular views make large datasets easier to sort and analyze.
Pros & Cons
- +Unified Data Source: Acts as a single point of truth for critical customer, billing, and subscription data, eliminating data silos.
- +CSPs Specific: Tailored precisely for Communications Service Providers, addressing their unique challenges.
- +Open Standards & Cloud-Native: Adherence to TM Forum Open APIs and a microservices architecture ensures flexibility, scalability, and easier integration.
- +Supports Digital Transformation: Enables seamless operations across digital channels and facilitates the introduction of new, complex offerings.
- +AI/ML Ready: Provides a robust data foundation for advanced analytics and AI-driven insights.
- −Industry Specificity: While a strength for CSPs, it may not be suitable for other industries.
- −Implementation Complexity: As an enterprise-grade solution for complex telecom environments, its implementation might still be complex and require significant planning.
- −Pricing Not Disclosed: Pricing information is not available on the provided page, requiring direct contact with Marand.
- −Dependency on TM Forum Standards: While a pro for many, organizations not deeply committed to TM Forum standards might find this less appealing.
Features
Key features
- Improved Employee Productivity
- Provides a 360-degree customer view, giving sales, support, and other customer-facing employees accurate, timely information.
- New Revenue Streams Enablement
- Facilitates the easy accommodation of innovative, non-traditional products (IoT, 5G, industry-specific solutions), supporting partner ecosystems.
- Streamlined Operations
- Centralizes product inventory and service decomposition, improving efficiency for service and operation support systems.
- Accelerated Time to Market
- Enables a catalog-driven approach, allowing quicker introduction of new products and services configured via the Unified Product Catalog.
- Digital Transformation Acceleration
- Supports cross-technology bundles, single orders, single invoices, and provides a single API for all customer and product information to facilitate digital channel adoption.
- Improved Business Efficiency
- Leveraging AI/ML insights from the unified data to enhance areas like churn prevention and recommendations.
- Minimized Integration Costs
- Uses open standards (TM Forum SID model and Open APIs) to simplify system integration.
Additional features
- Single Point of Truth
- Centralizes all customer data, billing account data, and subscription data (including assigned products, characteristics, and prices).
- Customer & Product Inventory Management
- Manages all customer and product-related data for various operational processes.
- Designed for CSPs
- Tailored to the specific needs of communications service providers.
- Supports Fulfillment, Assurance & Billing
- Provides data necessary for these core telecom operations.
- Supports Digital Customer Engagement
- Integrates with various systems for customer interactions (e.g., Self-care Portal, Mobile App, B2B Portal, Call Center App, Set-top Box App, SMS).
- Generic Design & Open Standards
- Easily accommodates diverse products and services, from traditional telecom to modern cloud-based ICT and industry-specific vertical solutions.
- Accommodates Partner Ecosystems
- Supports solutions delivered by CSPs or their ecosystem partners.
- Product Inventory Component
- Stores product instances with characteristic values and prices for any product specification and offering defined in a Unified Product Catalog (UPC).
- TM Forum Open API Certified
- Compliant with TM Forum Open API standards (specifically TMF629, TMF637 Open API) for seamless integration.
- Cloud-Native Microservices Architecture
- Implemented with a modern architecture enabling high reliability, availability, responsiveness, and resilience.
- Flexible Deployment Models
- Supports on-premise, hybrid cloud, and public cloud deployments.
- Business Elasticity
- Cloud deployment options allow for scaling up and down based on business demand.
- Decomposition Capability
- Offers decomposition for service management and aggregated service inventory for OSS (Operation Support Systems).
- AI/ML Insights Ready
- Provides a single point of truth for data that can be used to develop AI/ML-based insights for churn prevention, recommenders, and more.
- Integrates with Marand's Ecosystem
- Shown to integrate with other Marand products like OmniCPQ, Unified Product Catalog, Billing, Invoicing, Order Management, Churn Prevention, and Recommender systems.
- Supports Key TM Forum Components (from directory search)
- Party Management
- Agreement Management, Billing Account Management, Party Interaction, Party Privacy, etc.
- Core Commerce Management
- Bill Calculation, Product Catalog Management, Product Configurator, Product Inventory, Product Order Capture & Validation, Product Usage Management, etc.
- Production
- Fault Management, Resource Inventory, Service Catalog/Inventory/Order Management, Service Quality Management, Supply Chain Management, etc.
- Intelligence/Insight Management
- Anomaly Management, Recommendation Management, Product/Sales Performance Management, etc.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About 360 Customer / Inventory
360 Customer / Inventory is a software platform from Marand that supports digital change for better business results and client satisfaction. It combines fine-grained reactivity in Angular, "Ready for ODA" status, and modern solutions so users can adapt to changing business environments effectively. This platform helps clients improve their customer engagement and inventory management processes, ultimately addressing their unique operational needs. Key capabilities: fine-grained reactivity in Angular "Ready for ODA" status modern solutions customer engagement inventory management Best for: businesses that need to improve their customer interactions and manage inventory efficiently.
360 Customer / Inventory Details
360 Customer / Inventory's In-App Market Place
Does 360 Customer / Inventory have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Aed (د.إ), aud ($), cad ($), chf (chf), czk (kč), dkk (kr), eur (€), gbp (£), hkd ($), huf (ft), inr (₹), jpy (¥), myr (rm), nok (kr), nzd ($), php (₱), pln (zł), ron (lei), rub (₽), sek (kr), sgd ($), thb (฿), try (₺), usd ($)
Pros & Cons
- Unified Data Source: Acts as a single point of truth for critical customer, billing, and subscription data, eliminating data silos.
- CSPs Specific: Tailored precisely for Communications Service Providers, addressing their unique challenges.
- Open Standards & Cloud-Native: Adherence to TM Forum Open APIs and a microservices architecture ensures flexibility, scalability, and easier integration.
- Supports Digital Transformation: Enables seamless operations across digital channels and facilitates the introduction of new, complex offerings.
- AI/ML Ready: Provides a robust data foundation for advanced analytics and AI-driven insights.
- Industry Specificity: While a strength for CSPs, it may not be suitable for other industries.
- Implementation Complexity: As an enterprise-grade solution for complex telecom environments, its implementation might still be complex and require significant planning.
- Pricing Not Disclosed: Pricing information is not available on the provided page, requiring direct contact with Marand.
- Dependency on TM Forum Standards: While a pro for many, organizations not deeply committed to TM Forum standards might find this less appealing.
360 Customer / Inventory's Support Options
Email Address
info@marand.siContact
+386 1 470 31 00360 Customer / Inventory's Alternatives
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