About GAT SERVICE
GAT SERVICE is a service software from GAT [designed for managing and supporting various client needs].
RCSOFT GAT Software is a comprehensive field service management and business operations platform designed to help service companies streamline technical assistance, maintenance, help desk operations, and back-office processes. Built for organizations of all sizes, from small service businesses to national-scale operations, the platform supports the coordination of technicians, contractors, service centers, and customer interactions through an integrated suite of tools.The solution includes powerful modules for service request management, job scheduling and dispatching, mobile workforce management, customer self-service portals, accounting, warehouse and spare parts management, quotations, order processing, and electronic invoicing.
Pros & Cons
- Deeply integrated with local fiscal laws (VAT, SDI) and specific industry standards like those required for HVAC (CLIMA).
- The modular "Family" approach allows the software to grow from a single-artisan setup to a national network of service centers.
- Offers unlimited telephone support and a library of video courses to ensure users can maximize the software's high density of features.
- The heavy emphasis on Italian tax and regulatory compliance makes it a niche choice for companies operating in other international markets.
- The desktop and portal environments prioritize utility and data-heavy management over modern, minimalist "SaaS" aesthetics
- To fully utilize the automated warehouse and accounting integrations, a significant initial data-entry and configuration phase is required.
Features
Key features
Tracks spare parts inventory across central warehouses, peripheral locations, and mobile technician vans.
Generates automatic orders to suppliers based on parts used during interventions or specific customer requests.
A self-service area for customers to open assistance calls independently, track scheduling, and download historical intervention reports.
RCSOFT is a recognized intermediary for the Italian SDI (Exchange System), offering a dedicated portal (fatture-elettroniche.it) that syncs automatically with GAT software.
The suite includes specific versions like GAT SERVICE for general assistance and GAT CLIMA for specialized thermo-hydraulic and HVAC maintenance.
Acts as a centralized collection and sorting center for high-volume service calls from national manufacturers or large-scale operators.
A field service application for iOS and Android that allows technicians to view assigned calls, record intervention reports, capture digital signatures, and attach photos of the work.
A comprehensive module for managing ordinary, simplified, or subsidized accounting, including VAT settlements, financial statements, and payment schedules.
Additional features
System-generated purchase orders triggered by parts used in the field or by reaching customizable minimum stock thresholds.
A self-service web interface where clients can independently open assistance tickets, check appointment times, and download past service reports.
A robust financial module that handles ordinary and simplified accounting, VAT settlements, and payment schedules within Italian fiscal frameworks.
Acts as a recognized intermediary for the Italian Revenue Agency (Agenzia delle Entrate), automating the transmission and receipt of XML invoices.
A centralized server architecture that captures service requests from end-users or manufacturers and automatically distributes them to the correct regional service centers.
Specialized software versions tailored for general technical assistance or specific thermo-hydraulic (HVAC) requirements and regulatory compliance.
A cross-platform mobile application (iOS/Android) that enables field staff to manage their agenda, update job statuses, and record technical data in real-time.
Replaces paper forms with digital documents that include high-resolution photo attachments, captured spare parts, and on-site technical notes.
Allows customers to sign off on completed work directly on the technician's mobile device, providing immediate legal and administrative validation.
Real-time visibility into spare parts inventory across central hubs, peripheral branches, and "mobile warehouses" (technician vans).
Pricing
Countries & Languages
Interface languages
Billing currencies
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About GAT SERVICE
GAT SERVICE is a service software from GAT [designed for managing and supporting various client needs].
GAT SERVICE Details
GAT SERVICE's In-App Market Place
Does GAT SERVICE have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), SGD (S$), HKD (HK$), KRW (₩), RUB (₽), TRY (₺), BRL (R$)
Pros & Cons
- Deeply integrated with local fiscal laws (VAT, SDI) and specific industry standards like those required for HVAC (CLIMA).
- The modular "Family" approach allows the software to grow from a single-artisan setup to a national network of service centers.
- Offers unlimited telephone support and a library of video courses to ensure users can maximize the software's high density of features.
- The heavy emphasis on Italian tax and regulatory compliance makes it a niche choice for companies operating in other international markets.
- The desktop and portal environments prioritize utility and data-heavy management over modern, minimalist "SaaS" aesthetics
- To fully utilize the automated warehouse and accounting integrations, a significant initial data-entry and configuration phase is required.
GAT SERVICE's Support Options
GAT SERVICE's Alternatives
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