About Sygma
Sygma is a cloud-based IT management platform that centralizes control of servers, backups, email systems, storage, and other services in a single interface.
Sygma is a cloud-based IT management platform that centralizes control of servers, backups, email systems, storage, and other services in a single interface. Built for MSPs and IT teams, it simplifies daily operations by combining tools for ticketing, customer management, activity tracking, calendars, reporting, documents, contracts, and timesheets. It enhances productivity with organized workflows, real-time information access, and a user portal for collaboration. The platform also includes Sygma Connect (in Pro and Unlimited plans) for secure remote access across Windows, Linux, and macOS, along with endpoint monitoring through RMM agents. With its mobile ticket app and full cloud integration, Sygma enables efficient, flexible, and scalable IT management from anywhere.
Pros & Cons
- Merges RMM, PSA, and Cloud management into one dashboard, cutting tool costs.
- Includes high-performance remote control for Windows, Linux, and Mac.
- Dedicated app for on-the-go ticketing, passwords, and documentation.
- Automated tracking for expiring SSLs, domains, and warranties.
- Requires steady internet for real-time monitoring and access.
- Built specifically for MSPs, which may be complex for internal IT teams.
- Significant initial effort to sync diverse IT workflows into one system.
- Advanced remote and RMM features are locked behind higher-paid plans.
Features
Key features
Centralizes technical documentation, service contracts, and reports to ensure all critical data is at the team's fingertips.
Provides a secure section for managing passwords and sensitive access information required for IT maintenance.
Features a built-in Calendar, Task management, and Timesheet system to monitor labor and optimize team productivity.
Tracks "Expiring Items" such as domain names, SSL certificates, and warranties to prevent service interruptions.
Includes a mobile Ticket App that allows IT professionals to manage support requests, track activity, and access customer information on the move.
Features a dedicated Sygma Agent for Windows and Linux to monitor and manage endpoints effectively.
Includes a proprietary, "all-Italian" remote desktop solution for Windows, Linux, and Mac OSX (available in Pro and Unlimited versions).
Generates detailed reports on activities and system status to provide transparency to both the team and the end customers.
Centralizes the control of Servers, Backups, Email, Email Archiving, SMTP Accounts, and Storage within a single, integrated interface.
Includes a dedicated Users Portal where clients can interact with the MSP, view tickets, and access relevant information.
Additional features
Proactive monitoring of "Expiring Items" like SSL certificates, domain registrations, and hardware warranties to prevent downtime.
A secure, encrypted repository for storing and managing client passwords and sensitive technical access data.
A dedicated mobile app for managing support tickets, communication, and task updates on the go.
Includes a lightweight agent for Windows and Linux to monitor system health, performance, and hardware/software inventory.
Native remote desktop support for Windows, Linux, and macOS, providing high-performance access without third-party plugins.
Stores detailed customer profiles and provides a dedicated portal for clients to log tickets and view service statuses.
A single dashboard to oversee and manage critical cloud infrastructure, including Servers, Backups, Storage, and Email services.
Tracks labor hours directly within tasks and activities, simplifying the process of billing and productivity analysis.
A centralized digital filing cabinet for storing technical manuals, network diagrams, and service-level agreements (SLAs).
An integrated scheduling tool that synchronizes tasks, site visits, and project deadlines across the entire IT team.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Sygma
Sygma is a cloud-based IT management platform that centralizes control of servers, backups, email systems, storage, and other services in a single interface.
Sygma Details
Sygma's In-App Market Place
Does Sygma have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), INR (₹), BRL (R$), MXN (Mex$), KRW (₩), RUB (₽), SEK (kr), TRY (₺), ZAR (R)
Pros & Cons
- Merges RMM, PSA, and Cloud management into one dashboard, cutting tool costs.
- Includes high-performance remote control for Windows, Linux, and Mac.
- Dedicated app for on-the-go ticketing, passwords, and documentation.
- Automated tracking for expiring SSLs, domains, and warranties.
- Requires steady internet for real-time monitoring and access.
- Built specifically for MSPs, which may be complex for internal IT teams.
- Significant initial effort to sync diverse IT workflows into one system.
- Advanced remote and RMM features are locked behind higher-paid plans.
Sygma's Support Options
Email Address
sales@sygma.proContact
+39 02 5523-0893Sygma's Alternatives
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