About Zendesk
Zendesk is an AI resolution platform providing memory-rich omnichannel support and contextual intelligence to scale personalized global customer service excellence.
Zendesk Details
Vendor
Zendesk, Inc.
Year Launched
2001
Location
181 Fremont St. San Francisco, CA 94105
Deployment
cloud
Training Options
videos, in person, demo, account manager, community
Countries Served
Globally
Languages
English, French, German, Italian, Spanish, Portuguese, Dutch, Japanese, Chinese, Korean
Users
Small businesses, Large enterprises, Customer support teams, IT service desks, E-commerce platforms
Industries Served
Technology, Retail, Healthcare, Finance, Education, Hospitality, Manufacturing, Government
Tags
CX, CustomerSupport, HelpDesk, SaaS, Omnichannel, AI, ZendeskSuite, SalesCRM
Zendesk's In-App Market Place
Does Zendesk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (Fr), CNY (¥), SEK (kr), NOK (kr), DKK (kr), KRW (₩), INR (₹), SGD ($), HKD ($)
Pros & Cons
- Unified omnichannel inbox centralizes every communication channel into context-rich single agent windows.
- Elastic enterprise scalability effectively serves startups and ten thousand agent global enterprises alike.
- Advanced analytics via Zendesk Explore allows managers to build custom real-time dashboards.
- Massive app marketplace features seventeen hundred plus plug-and-play integrations for any need.
- Native generative AI incorporates Copilot to summarize tickets and suggest next actions.
- Aggressive tiered pricing sees total costs skyrocket as essential features require upgrades.
- Setup and workflow complexity often requires dedicated consultants for triggers and macros.
- Service and support friction results in slow human responses for technical issues.
- Technical learning curve requires significant skill to master Liquid Markup and objects.
- AI add-on surcharge typically requires fifty dollars per agent plus automated resolution.