About Abstrakt
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Abstrakt by *Abstrakt* is a specialized conversational AI platform focused on enhancing sales and customer engagement through real-time conversation intelligence. Designed for modern sales teams and customer service operations, its primary purpose is to transcribe, analyze, and optimize conversations across phone, video, and messaging platforms. Abstrakt's core strength lies in its ability to provide real-time coaching and actionable insights during live calls, which significantly improves sales performance and customer experience. Key features include live call transcription, AI-driven cue cards, post-call summaries, conversation tagging, and CRM integration. Its aim is to make every conversation count by empowering users with timely, relevant information and support during interactions. Abstrakt presents a well-organized and intuitive user interface tailored for sales reps, managers, and customer support professionals. The dashboard is clean and focused, offering quick access to live call insights, call history, and analytics. Navigation is straightforward, with clearly marked sections for conversations, analytics, and team management. One of the most user-friendly aspects is its live call cue cards—real-time prompts that appear unobtrusively, offering guidance without disrupting the flow of conversation.
Pros & Cons
- +Real-time agent guidance improves on-call performance.
- +Automated QA increases review accuracy and coverage.
- +AI-powered insights (sentiment, analytics) provide deeper understanding.
- +Post-call automation streamlines workflows and data accuracy.
- +Reported improvements in QA accuracy, ramp time, and CSAT.
- −Potential over-reliance on automated suggestions, hindering agent autonomy.
- −Integration complexity with existing call center infrastructure (not detailed).
- −Accuracy of AI in understanding nuanced conversations may vary.
- −User adoption and training required for agents and supervisors.
Features
Key features
- Real-Time Agent Assist
- Launching playbooks and scripts based on the caller and their behavior. Instantly suggesting recommended responses (within 0.2 seconds) to challenges and objections.
- Automated QA (Quality Assurance)
- Automates the process of reviewing calls, likely analyzing a higher percentage of interactions than manual review. This leads to increased accuracy in QA scores.
- Sentiment & Summary
- Analyzes the emotional tone (sentiment) of the call and automatically generates summaries. This helps in understanding the customer experience and quickly grasping the call's main points.
- Voice Analytics
- Analyzes spoken words and potentially other voice-related data to gain insights into the conversation. This could include identifying key phrases, understanding customer needs, and assessing agent performance.
- Post-Call Automation
- Automates tasks that typically occur after a call ends. This could involve updating CRM systems, triggering follow-up actions, or generating reports, potentially reducing manual work and improving data accuracy.
Additional features
- Empower Agents
- The overarching goal of providing tools and guidance to help agents perform better.
- Ensure Compliance
- Functionality aimed at helping call centers adhere to regulations and internal policies during customer interactions.
- Playbooks & Scripts
- Ability to launch pre-defined conversation flows based on context.
- Recommended Responses
- Instant suggestions for what agents should say next.
- Conversational Intelligence
- A broader term suggesting the software can understand and interpret spoken conversations to provide actionable insights. This likely encompasses sentiment analysis, voice analytics, and potentially topic detection.
- Automated Sentiment
- (Likely the same as "Sentiment & Summary" but emphasizes the automated analysis of emotional tone).
- Integrations
- The software can connect and work with other existing business tools (though specific integrations aren't listed in this snippet).
- Clear and Concise Transcripts
- The software provides written records of calls that are easy to understand.
- Tracking Conversations for Review
- The ability to record and store calls for later analysis and coaching.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Abstrakt
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Abstrakt Details
Abstrakt's In-App Market Place
Does Abstrakt have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)
Pros & Cons
- Real-time agent guidance improves on-call performance.
- Automated QA increases review accuracy and coverage.
- AI-powered insights (sentiment, analytics) provide deeper understanding.
- Post-call automation streamlines workflows and data accuracy.
- Reported improvements in QA accuracy, ramp time, and CSAT.
- Potential over-reliance on automated suggestions, hindering agent autonomy.
- Integration complexity with existing call center infrastructure (not detailed).
- Accuracy of AI in understanding nuanced conversations may vary.
- User adoption and training required for agents and supervisors.
Abstrakt's Support Options
Email Address
sales@abstrakt.aiContact
+1 530-306-4078Abstrakt's Alternatives
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