About Abstrakt
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Abstrakt Details
Vendor
Abstrakt
Year Launched
2020
Location
Phoenix, Arizona 85022, US
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Business Analysts, Customer Service Representatives, Sales Managers, Marketing Managers
Industries Served
Healthcare, Education, Finance, Retail, Automotive, Technology, Hospitality, Government, Manufacturing, Transportation
Tags
Conversational AI
Abstrakt's In-App Market Place
Does Abstrakt have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)
Pros & Cons
- Real-time agent guidance improves on-call performance.
- Automated QA increases review accuracy and coverage.
- AI-powered insights (sentiment, analytics) provide deeper understanding.
- Post-call automation streamlines workflows and data accuracy.
- Reported improvements in QA accuracy, ramp time, and CSAT.
- Potential over-reliance on automated suggestions, hindering agent autonomy.
- Integration complexity with existing call center infrastructure (not detailed).
- Accuracy of AI in understanding nuanced conversations may vary.
- User adoption and training required for agents and supervisors.
Abstrakt's Support Options
Email Address
sales@abstrakt.aiContact
+1 530-306-4078