Abstrakt logo

Abstrakt

by Abstrakt · Since 2020
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorAbstrakt
Year launched2020
StatusActive
LocationPhoenix, Arizona 85022, US
Countries servedGlobal
Languages6
Integrations6+
Free tier
Free trial
Contact salesYES

About Abstrakt

[API Error: HTTPSConnectionPool(host='api.openai.com', port=44]

Abstrakt by *Abstrakt* is a specialized conversational AI platform focused on enhancing sales and customer engagement through real-time conversation intelligence. Designed for modern sales teams and customer service operations, its primary purpose is to transcribe, analyze, and optimize conversations across phone, video, and messaging platforms. Abstrakt's core strength lies in its ability to provide real-time coaching and actionable insights during live calls, which significantly improves sales performance and customer experience. Key features include live call transcription, AI-driven cue cards, post-call summaries, conversation tagging, and CRM integration. Its aim is to make every conversation count by empowering users with timely, relevant information and support during interactions. Abstrakt presents a well-organized and intuitive user interface tailored for sales reps, managers, and customer support professionals. The dashboard is clean and focused, offering quick access to live call insights, call history, and analytics. Navigation is straightforward, with clearly marked sections for conversations, analytics, and team management. One of the most user-friendly aspects is its live call cue cards—real-time prompts that appear unobtrusively, offering guidance without disrupting the flow of conversation.

Pros & Cons

What users like
  • +Real-time agent guidance improves on-call performance.
  • +Automated QA increases review accuracy and coverage.
  • +AI-powered insights (sentiment, analytics) provide deeper understanding.
  • +Post-call automation streamlines workflows and data accuracy.
  • +Reported improvements in QA accuracy, ramp time, and CSAT.
What users flag
  • Potential over-reliance on automated suggestions, hindering agent autonomy.
  • Integration complexity with existing call center infrastructure (not detailed).
  • Accuracy of AI in understanding nuanced conversations may vary.
  • User adoption and training required for agents and supervisors.

Features

Key features

Real-Time Agent Assist
Launching playbooks and scripts based on the caller and their behavior. Instantly suggesting recommended responses (within 0.2 seconds) to challenges and objections.
Automated QA (Quality Assurance)
Automates the process of reviewing calls, likely analyzing a higher percentage of interactions than manual review. This leads to increased accuracy in QA scores.
Sentiment & Summary
Analyzes the emotional tone (sentiment) of the call and automatically generates summaries. This helps in understanding the customer experience and quickly grasping the call's main points.
Voice Analytics
Analyzes spoken words and potentially other voice-related data to gain insights into the conversation. This could include identifying key phrases, understanding customer needs, and assessing agent performance.
Post-Call Automation
Automates tasks that typically occur after a call ends. This could involve updating CRM systems, triggering follow-up actions, or generating reports, potentially reducing manual work and improving data accuracy.

Additional features

Empower Agents
The overarching goal of providing tools and guidance to help agents perform better.
Ensure Compliance
Functionality aimed at helping call centers adhere to regulations and internal policies during customer interactions.
Playbooks & Scripts
Ability to launch pre-defined conversation flows based on context.
Recommended Responses
Instant suggestions for what agents should say next.
Conversational Intelligence
A broader term suggesting the software can understand and interpret spoken conversations to provide actionable insights. This likely encompasses sentiment analysis, voice analytics, and potentially topic detection.
Automated Sentiment
(Likely the same as "Sentiment & Summary" but emphasizes the automated analysis of emotional tone).
Integrations
The software can connect and work with other existing business tools (though specific integrations aren't listed in this snippet).
Clear and Concise Transcripts
The software provides written records of calls that are easy to understand.
Tracking Conversations for Review
The ability to record and store calls for later analysis and coaching.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
6
Interface languages
6
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortuguese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY

No reviews yet

Be the first to drop a review

Alternatives to Abstrakt

WideBot Platform logo

WideBot Platform

WideBot Platform is a chatbot development software from WideBot that supports the creation and management…

Sarufi logo

Sarufi

Sarufi is a conversational AI software from Neurotech Africa that enables users to build chatbots…

rather.chat logo

rather.chat

Rather.chat is a customer engagement platform from Rather.chat that enables meaningful connections between the business…

Prolific AI logo

Prolific AI

Prolific AI is a conversational AI software from Periculum that changes the data into intelligent…

KrosAI Conversational AI Platform logo

KrosAI Conversational AI Platform

KrosAI Conversational AI Platform is a software platform from KrosAI that provides AI-native telecom infrastructure…

eBanqo logo

eBanqo

EBanqo is a conversational AI platform from eBanqo that supports sales and support operations. It…

Often compared with Abstrakt

Compare any two tools →
WideBot Platform logo
WideBot Platform
Conversational AI Platform
0.0
Sarufi logo
Sarufi
Conversational AI Platform
0.0
rather.chat logo
rather.chat
Customer Engagement
0.0
Prolific AI logo
Prolific AI
Conversational AI Platform
0.0