About ACX.ONE
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ACX.ONE Details
ACX.ONE's In-App Market Place
Does ACX.ONE have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
7
Mini Apps
1. ACX.ONE Reporting Dashboard: A plugin that integrates with ACX.ONE to provide detailed analytics and reporting for your contact center operations.
2. ACX.ONE IVR Studio: A mini-app that allows you to easily create and customize interactive voice response (IVR) systems within ACX.ONE for improved call routing and customer service.
3. ACX.ONE Call Recording: A plugin that enables call recording capabilities within ACX.ONE for compliance
training
and quality assurance purposes.
4. ACX.ONE CRM Integration: A mini-app that integrates ACX.ONE with popular customer relationship management (CRM) platforms for seamless data sync and enhanced customer insights.
5. ACX.ONE Performance Metrics Dashboard: A plugin that offers real-time monitoring and visualization of key performance indicators (KPIs) within ACX.ONE to optimize call center efficiency and productivity.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CHF (CHF), JPY (¥), AUD (A$), CAD (C$), HKD (HK$), SGD (S$), NZD (NZ$), SEK (kr), DKK (kr), NOK (kr), ZAR (R), INR (₹), RUB (₽)
Pros & Cons
- Seamless omnichannel integration for a streamlined customer experience
- Real-time analytics and reporting for data-driven decision making
- AI-powered chatbot capabilities for improved customer service efficiency
- Call routing and skill-based routing for personalized customer interactions
- Advanced IVR system for enhanced call handling and routing
- Limited integration with other software systems
- Steep learning curve for new users
- Customer service and support can be slow to respond
- High pricing compared to competitors
- Lack of customization options for specific business needs
- Limited reporting and analytics capabilities
ACX.ONE's Support Options
Email Address
support@acx.one