About Agent Force
Agent Force is an AI agent software from Salesforce that supports the employees and customers 24/7. It includes features for building, deploying, and managing autonomous AI agents at scale, full integration with the Salesforce ecosystem, and the ability to customize agents for various workflows so organizations can use digital labor effectively. Agent Force allows teams to automate repetitive tasks and improve service delivery without increasing manpower. The platform is designed to adapt to different business needs and can be tailored to fit specific requirements, providing flexibility and efficiency. Key capabilities: build autonomous agents integration with Salesforce ecosystem support for 24/7 operations customization options scalable deployment Best for: organizations that need to improve customer service and internal processes with AI-driven solutions.
Agentforce for Field Service, launched by Salesforce in 2025, is an advanced AI-driven field service management (FSM) solution designed to reduce administrative burdens and optimize mobile workforce operations. Built on the Salesforce ecosystem, Agentforce leverages AI agents to automate repetitive tasks such as scheduling, job wrap-up reports, and appointment management. The platform empowers dispatchers and technicians by eliminating scheduling bottlenecks and handling time-consuming tasks. Customers can even self-schedule appointments, improving convenience and reducing delays. Agentforce integrates seamlessly with Salesforce CRM, ensuring that customer data, service history, and asset information are unified across departments. A standout feature is its geospatial intelligence integration, which allows users to access assets and job data directly from visual maps. Technicians benefit from voice dictation tools, speeding up data entry and reducing manual effort. Managers gain real-time visibility into workforce performance, while AI-driven analytics provide actionable insights into resource allocation and service delivery.
Pros & Cons
- +AI automation reduces administrative workload and scheduling delays
- +Geospatial intelligence improves asset visibility and workforce coordination
- +Voice dictation speeds up technician reporting and data entry
- +Customer self-scheduling enhances convenience and satisfaction
- +Seamless Salesforce CRM integration unifies customer and service data
- +Analytics provide actionable insights into workforce performance
- +Offline capabilities ensure continuity in remote areas
- −The current functionality falls short of user expectations, especially for complex workflows.
- −Pricing is high and complex, with hidden dependencies like Data Cloud required.
- −Success often depends on data quality and involves significant data-preparation work.
- −Performance and reliability vary across use-cases; not yet consistently effective for B2B.
- −Customisation beyond standard workflows can be resource-intensive and time-consuming.
- −Documentation and learning resources are limited; many users struggle to find guidance.
Features
Key features
- AI-powered scheduling – Automates technician assignments to reduce bottlenecks.
- Job wrap-up reports – Automatically generate summaries after service completion.
- Customer self-scheduling – Allow clients to book appointments independently.
- Dispatch console – Assign tasks to field staff in real time.
- Geospatial intelligence – Access assets and job data from interactive maps.
- Voice dictation – Speed up technician data entry with speech tools.
- Work order management – Create, assign, and track service tasks digitally.
- Mobile workforce app – Empower technicians with updates, photos, and signatures onsite.
- Offline capabilities – Enable technicians to work without internet connectivity.
- Inventory management – Track spare parts, tools, and consumables across jobs.
- Asset tracking – Monitor equipment and customer assets for maintenance history.
- Automated notifications – Alert staff and customers about job progress instantly.
Additional features
- Service history tracking – Maintain records of past jobs and customer interactions.
- Performance analytics – Measure technician productivity and service delivery metrics.
- Billing integration – Connect with accounting systems for seamless invoicing workflows.
- CRM integration – Sync customer data across Salesforce departments.
- ERP integration – Align field operations with enterprise resource planning systems.
- Photo capture – Document job completion with images for accountability.
- Digital signatures – Collect customer approvals directly through mobile devices.
- Custom workflows – Tailor processes to fit industry-specific service requirements.
- Access control settings – Restrict data and tools based on user roles.
- Multi-job support – Manage multiple service requests simultaneously.
- Calendar syncing – Integrate schedules with external calendar platforms seamlessly.
- Custom reporting tools – Generate insights for planning and service optimization.
Pricing
Monthly plans
Add-Ons
USD 125
Countries & Languages
Interface languages
Billing currencies
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About Agent Force
Agent Force is an AI agent software from Salesforce that supports the employees and customers 24/7. It includes features for building, deploying, and managing autonomous AI agents at scale, full integration with the Salesforce ecosystem, and the ability to customize agents for various workflows so organizations can use digital labor effectively. Agent Force allows teams to automate repetitive tasks and improve service delivery without increasing manpower. The platform is designed to adapt to different business needs and can be tailored to fit specific requirements, providing flexibility and efficiency. Key capabilities: build autonomous agents integration with Salesforce ecosystem support for 24/7 operations customization options scalable deployment Best for: organizations that need to improve customer service and internal processes with AI-driven solutions.
Agent Force Details
Agent Force's In-App Market Place
Does Agent Force have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Add-Ons
USD 125
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), NZD (NZ$), RUB (₽)
Pros & Cons
- AI automation reduces administrative workload and scheduling delays
- Geospatial intelligence improves asset visibility and workforce coordination
- Voice dictation speeds up technician reporting and data entry
- Customer self-scheduling enhances convenience and satisfaction
- Seamless Salesforce CRM integration unifies customer and service data
- Analytics provide actionable insights into workforce performance
- Offline capabilities ensure continuity in remote areas
- The current functionality falls short of user expectations, especially for complex workflows.
- Pricing is high and complex, with hidden dependencies like Data Cloud required.
- Success often depends on data quality and involves significant data-preparation work.
- Performance and reliability vary across use-cases; not yet consistently effective for B2B.
- Customisation beyond standard workflows can be resource-intensive and time-consuming.
- Documentation and learning resources are limited; many users struggle to find guidance.
Agent Force's Support Options
Contact
1-800-664-9073Agent Force's Alternatives
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