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Agent Force

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Software Status:Active

About Agent Force

Agent Force is an AI agent software from Salesforce that supports the employees and customers 24/7. It includes features for building, deploying, and managing autonomous AI agents at scale, full integration with the Salesforce ecosystem, and the ability to customize agents for various workflows so organizations can use digital labor effectively. Agent Force allows teams to automate repetitive tasks and improve service delivery without increasing manpower. The platform is designed to adapt to different business needs and can be tailored to fit specific requirements, providing flexibility and efficiency. Key capabilities: build autonomous agents integration with Salesforce ecosystem support for 24/7 operations customization options scalable deployment Best for: organizations that need to improve customer service and internal processes with AI-driven solutions.

Agent Force Details

Vendor
Salesforce
Year Launched
2025
Location
Chicago, IL 60661, United States
Deployment
cloud
Training Options
videos, demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Japanese, Chinese (Simplified), Chinese (Traditional), Korean, Thai, Russian, Swedish, Danish, Finnish, Norwegian.
Users
Field Technicians, Sales Representatives, Field Service Managers, Dispatchers, Customer Service Representatives
Industries Served
Healthcare, Education, Finance, Retail, Manufacturing, Hospitality, Construction, Energy, Transportation, Telecommunications, Government
Tags
Field Service Management, Sales Force Automation, Salesforce, Mobile Workforce Management, Field Operations, Employee Tracking, Work Order Management, Task Assignment, Real-time Updates, CRM Integration, Mobile App

Agent Force's In-App Market Place

Does Agent Force have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), NZD (NZ$), RUB (₽)

Pros & Cons

  • AI automation reduces administrative workload and scheduling delays
  • Geospatial intelligence improves asset visibility and workforce coordination
  • Voice dictation speeds up technician reporting and data entry
  • Customer self-scheduling enhances convenience and satisfaction
  • Seamless Salesforce CRM integration unifies customer and service data
  • Analytics provide actionable insights into workforce performance
  • Offline capabilities ensure continuity in remote areas
  • The current functionality falls short of user expectations, especially for complex workflows.
  • Pricing is high and complex, with hidden dependencies like Data Cloud required.
  • Success often depends on data quality and involves significant data-preparation work.
  • Performance and reliability vary across use-cases; not yet consistently effective for B2B.
  • Customisation beyond standard workflows can be resource-intensive and time-consuming.
  • Documentation and learning resources are limited; many users struggle to find guidance.

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