AgentTime logo

AgentTime

0(0 reviews)
Software Status:Active

About AgentTime

AgentTime is a call center scheduling software from Portage Communications that provides a solution for efficient call center staffing and scheduling. It includes features such as call center staffing software, optimal call center scheduling tools, and flex-shifting and call blending functionalities, so businesses can manage their operations effectively. With its user-friendly interface and affordable pricing, AgentTime is designed to meet the needs of various call centers. Additionally, it offers reporting capabilities to help monitor performance. Key capabilities: call center staffing software optimal call center scheduling flex-shifting call blending reporting Best for: call center managers that need effective scheduling solutions.

AgentTime Details

Vendor
Portage Communications
Year Launched
1994
Location
United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English
Users
Call center managers, workforce planners, operations supervisors, contact center consultants, customer service scheduling teamsCall center managers, workforce planners, operations supervisors, contact center consultants, customer service scheduling teams
Industries Served
Healthcare, Education, Finance, Retail
Tags
Call Center Scheduling, Workforce Management, AgentTime, SimACD, ACD Simulation, Call Volume Forecasting, Shift Planning, Desktop Scheduler, Queue Modeling, On-Prem Software

AgentTime's In-App Market Place

Does AgentTime have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Focused purely on scheduling and simulation—lightweight and easy to install.
  • Allows modeling of complex call environments with the Call Center Designer module.
  • Ideal for contact centers needing queue simulations without investing in large-scale enterprise systems.
  • Quick to deploy and doesn’t require intensive IT support.
  • Outdated interface and limited design updates; may feel old-school compared to modern SaaS platforms.
  • Not cloud-based—requires local installation and Windows OS.
  • No native integration with modern CRMs, ticketing platforms, or real-time analytics tools.
  • Lacks robust HR features like time-off management, payroll integration, or compliance tracking.
  • Support and updates may be limited—company website shows minimal recent development activity.

AgentTime's Support Options

AgentTime's Alternatives