AI Self Training

Tokyo Systems Research's AI self-training solution is designed to address the growing needs of contact centers by improving the efficiency and effectiveness of training new communicators. This AI-powered platform allows AI robots to act as both customers and supervisors, helping to train operators in a controlled and realistic environment. By simulating real customer interactions and analyzing conversations in real-time, the AI provides immediate feedback on the accuracy of responses, appropriate use of language, and handling of various scenarios. This system reduces the training burden on supervisors while ensuring that communicators can rapidly gain the skills they need to handle inquiries. One of the core strengths of this AI self-training solution is its ability to simulate customer emotions such as happiness and anger, providing trainees with more realistic interactions. The AI can also be customized with call scripts that are unique to each company, enabling it to teach a wide variety of inquiry responses and product knowledge.