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American Well

0(0 reviews)
Software Status:Active

About American Well

American Well is a telehealth software/platform from Amwell that supports payers and providers by improving access to care across programs and partners. It includes provider solutions, payer solutions, and technology-enabled care solutions so healthcare organizations can deliver effective patient care. American Well helps clients access quality care on demand through its versatile platform. With its focus on comprehensive healthcare delivery, it serves various sectors including government and higher education. Key capabilities: provider solutions payer solutions technology-enabled care solutions access to quality care support for diverse sectors Best for: healthcare organizations that need reliable telehealth solutions.

American Well Details

Vendor
Amwell
Year Launched
Location
75 State Street 26th Floor Boston, MA 02109
Deployment
cloud
Training Options
documentation, videos
Countries Served
United States
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese
Users
Primary Care Physicians, Specialists (e.g., Behavioral Health, Cardiologists), Nurses and Virtual Care Coordinators, Telehealth Program Administrators, Health System IT Managers, Population Health Managers, Government Healthcare Providers
Industries Served
Hospitals and Health Systems, Health Insurance / Payers, Government and Military Healthcare, Telehealth Providers, Behavioral Health Clinics, Higher Education Healthcare Programs
Tags
Telehealth Platform, Virtual Care Software, AI-Enabled Healthcare, EHR Integration, Remote Patient Monitoring, Behavioral Health Integration, Healthcare Analytics, Population Health, Digital Care Programs, Automated Patient Care

American Well's In-App Market Place

Does American Well have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), INR (₹), RUB (₽), CNY (¥), KRW (₩), BRL (R$), MXN (Mex$), SGD (S$), HKD (HK$), SEK (kr), NZD (NZ$)

Pros & Cons

  • Easy to use platform with intuitive interface for quick navigation.
  • Reliable phone support enhances user experience and problem resolution.
  • Features are robust, supporting mental health and general healthcare workflows.
  • Consistently good experience with minimal connectivity issues for most users.
  • Simple appointment creation workflow after initial patient information entry completed.
  • Connectivity issues reported, sometimes disrupting telepsych or virtual care sessions.
  • Customer service responsiveness can be inconsistent or lacking for some users.
  • Appointment creation requires multiple windows, adding minor workflow complexity.
  • Platform may feel less suitable for smaller practices or solo users.
  • Some features may require training for full utilization by staff.

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