About American Well
American Well is a telehealth software/platform from Amwell that supports payers and providers by improving access to care across programs and partners. It includes provider solutions, payer solutions, and technology-enabled care solutions so healthcare organizations can deliver effective patient care. American Well helps clients access quality care on demand through its versatile platform. With its focus on comprehensive healthcare delivery, it serves various sectors including government and higher education. Key capabilities: provider solutions payer solutions technology-enabled care solutions access to quality care support for diverse sectors Best for: healthcare organizations that need reliable telehealth solutions.
American Well, widely known as Amwell, is a comprehensive SaaS-based healthcare platform that delivers technology-enabled care across the healthcare continuum. The platform empowers health systems, payers, and providers to offer accessible, affordable, and high-quality virtual care to patients nationwide. By integrating telehealth, AI, and digital care tools, Amwell facilitates synchronous and asynchronous care for diverse medical needs, from primary care to behavioral health and specialty consultations. Its solutions include virtual nursing, remote patient monitoring, social determinants of health (SDOH) interventions, and longitudinal virtual primary care programs that blend behavioral health, automated care, and digital health solutions. The platform supports seamless interoperability with EHRs, enabling providers to access patient data, close care gaps, and optimize clinical workflows. With a nationwide reach of over 80 million members and partnerships with more than 100 health systems and 50 health plan providers, Amwell provides scalable solutions that reduce readmissions, improve engagement, and enhance outcomes. The platform also offers a full suite of analytics and reporting tools, allowing organizations to monitor financial, operational, and clinical performance.
Pros & Cons
- +Easy to use platform with intuitive interface for quick navigation.
- +Reliable phone support enhances user experience and problem resolution.
- +Features are robust, supporting mental health and general healthcare workflows.
- +Consistently good experience with minimal connectivity issues for most users.
- +Simple appointment creation workflow after initial patient information entry completed.
- −Connectivity issues reported, sometimes disrupting telepsych or virtual care sessions.
- −Customer service responsiveness can be inconsistent or lacking for some users.
- −Appointment creation requires multiple windows, adding minor workflow complexity.
- −Platform may feel less suitable for smaller practices or solo users.
- −Some features may require training for full utilization by staff.
Features
Key features
- Telehealth Platform
- Provides virtual care via video, voice, and messaging for real-time patient consultations.
- AI-Enabled Virtual Care
- Leverages AI to support care gap detection, risk stratification, and automated workflows.
- Integrated EHR Interoperability
- Seamlessly connects with existing EHR systems for unified patient data access.
- Virtual Nursing & e-Sitter
- Supports nurses with technology-enabled tools to reduce burnout and optimize care.
- Longitudinal Virtual Primary Care
- Offers comprehensive care combining behavioral, digital, and automated programs.
- Social Determinants of Health (SDOH) Integration
- Helps address social factors impacting patient health and care access.
- Analytics and Reporting
- Tracks clinical, operational, and financial metrics to optimize practice performance.
Additional features
- Synchronous and Asynchronous Telehealth
- Enables both live and store-and-forward virtual care.
- AI-Powered Risk Prediction
- Identifies high-risk patients for proactive care intervention.
- Specialty Consults
- Access to specialized providers for diverse medical conditions.
- Remote Patient Monitoring
- Tracks patient vitals and health data outside clinical settings.
- Automated Care Programs
- Streamlines care gap closure and patient follow-up with digital tools.
- Behavioral Health Integration
- Embeds mental health services into virtual care workflows.
- Provider Network Management
- Organizes providers for efficient patient allocation and referrals.
- National and State Health System Connectivity
- Integrates with hospitals, clinics, and health plans nationwide.
- Virtual Care for Government and Military Programs
- Supports telehealth initiatives in government and defense sectors.
- Patient Engagement Tools
- Includes alerts, reminders, and digital communication to enhance adherence and experience.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About American Well
American Well is a telehealth software/platform from Amwell that supports payers and providers by improving access to care across programs and partners. It includes provider solutions, payer solutions, and technology-enabled care solutions so healthcare organizations can deliver effective patient care. American Well helps clients access quality care on demand through its versatile platform. With its focus on comprehensive healthcare delivery, it serves various sectors including government and higher education. Key capabilities: provider solutions payer solutions technology-enabled care solutions access to quality care support for diverse sectors Best for: healthcare organizations that need reliable telehealth solutions.
American Well Details
American Well's In-App Market Place
Does American Well have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), INR (₹), RUB (₽), CNY (¥), KRW (₩), BRL (R$), MXN (Mex$), SGD (S$), HKD (HK$), SEK (kr), NZD (NZ$)
Pros & Cons
- Easy to use platform with intuitive interface for quick navigation.
- Reliable phone support enhances user experience and problem resolution.
- Features are robust, supporting mental health and general healthcare workflows.
- Consistently good experience with minimal connectivity issues for most users.
- Simple appointment creation workflow after initial patient information entry completed.
- Connectivity issues reported, sometimes disrupting telepsych or virtual care sessions.
- Customer service responsiveness can be inconsistent or lacking for some users.
- Appointment creation requires multiple windows, adding minor workflow complexity.
- Platform may feel less suitable for smaller practices or solo users.
- Some features may require training for full utilization by staff.
American Well's Support Options
Email Address
support@amwell.comCommunity Forums
https://community.amwell.com/American Well's Alternatives
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