American Well logo

American Well

by Amwell
No reviews yet
Active1+ countriesCloud
Quick facts
VendorAmwell
Year launchedN/A
StatusActive
Location75 State Street 26th Floor Boston, MA 02109
Countries served1+
Languages9
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About American Well

American Well is a telehealth software/platform from Amwell that supports payers and providers by improving access to care across programs and partners. It includes provider solutions, payer solutions, and technology-enabled care solutions so healthcare organizations can deliver effective patient care. American Well helps clients access quality care on demand through its versatile platform. With its focus on comprehensive healthcare delivery, it serves various sectors including government and higher education. Key capabilities: provider solutions payer solutions technology-enabled care solutions access to quality care support for diverse sectors Best for: healthcare organizations that need reliable telehealth solutions.

American Well, widely known as Amwell, is a comprehensive SaaS-based healthcare platform that delivers technology-enabled care across the healthcare continuum. The platform empowers health systems, payers, and providers to offer accessible, affordable, and high-quality virtual care to patients nationwide. By integrating telehealth, AI, and digital care tools, Amwell facilitates synchronous and asynchronous care for diverse medical needs, from primary care to behavioral health and specialty consultations. Its solutions include virtual nursing, remote patient monitoring, social determinants of health (SDOH) interventions, and longitudinal virtual primary care programs that blend behavioral health, automated care, and digital health solutions. The platform supports seamless interoperability with EHRs, enabling providers to access patient data, close care gaps, and optimize clinical workflows. With a nationwide reach of over 80 million members and partnerships with more than 100 health systems and 50 health plan providers, Amwell provides scalable solutions that reduce readmissions, improve engagement, and enhance outcomes. The platform also offers a full suite of analytics and reporting tools, allowing organizations to monitor financial, operational, and clinical performance.

Pros & Cons

Pros
  • Easy to use platform with intuitive interface for quick navigation.
  • Reliable phone support enhances user experience and problem resolution.
  • Features are robust, supporting mental health and general healthcare workflows.
  • Consistently good experience with minimal connectivity issues for most users.
  • Simple appointment creation workflow after initial patient information entry completed.
Cons
  • Connectivity issues reported, sometimes disrupting telepsych or virtual care sessions.
  • Customer service responsiveness can be inconsistent or lacking for some users.
  • Appointment creation requires multiple windows, adding minor workflow complexity.
  • Platform may feel less suitable for smaller practices or solo users.
  • Some features may require training for full utilization by staff.

Features

Key features

Telehealth Platform

Provides virtual care via video, voice, and messaging for real-time patient consultations.

AI-Enabled Virtual Care

Leverages AI to support care gap detection, risk stratification, and automated workflows.

Integrated EHR Interoperability

Seamlessly connects with existing EHR systems for unified patient data access.

Virtual Nursing & e-Sitter

Supports nurses with technology-enabled tools to reduce burnout and optimize care.

Longitudinal Virtual Primary Care

Offers comprehensive care combining behavioral, digital, and automated programs.

Social Determinants of Health (SDOH) Integration

Helps address social factors impacting patient health and care access.

Analytics and Reporting

Tracks clinical, operational, and financial metrics to optimize practice performance.

Additional features

Synchronous and Asynchronous Telehealth

Enables both live and store-and-forward virtual care.

AI-Powered Risk Prediction

Identifies high-risk patients for proactive care intervention.

Specialty Consults

Access to specialized providers for diverse medical conditions.

Remote Patient Monitoring

Tracks patient vitals and health data outside clinical settings.

Automated Care Programs

Streamlines care gap closure and patient follow-up with digital tools.

Behavioral Health Integration

Embeds mental health services into virtual care workflows.

Provider Network Management

Organizes providers for efficient patient allocation and referrals.

National and State Health System Connectivity

Integrates with hospitals, clinics, and health plans nationwide.

Virtual Care for Government and Military Programs

Supports telehealth initiatives in government and defense sectors.

Patient Engagement Tools

Includes alerts, reminders, and digital communication to enhance adherence and experience.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

1
Countries served
9
Interface languages
17
Billing currencies

Available in

United States

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianJapanese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇮🇳INR🇷🇺RUB🇨🇳CNY🇰🇷KRW🇧🇷BRL🇲🇽MXN🇸🇬SGD🇭🇰HKD🇸🇪SEK🇳🇿NZD

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