About ARCOS Callout
ARCOS Callout is a workforce management solution for utilities and critical infrastructure industries.
ARCOS Callout is a specialized software solution designed to automate and streamline crew mobilization for utilities and other critical infrastructure sectors. Its core function is to replace slow, manual callout processes with a rapid, rules-based system that assembles qualified crews for both emergency and planned work. The platform ensures adherence to complex labor agreements and regulations, reducing compliance risks and potential grievances. It provides real-time visibility into crew availability and response status, creating a complete audit trail for every event. ARCOS Callout is a cloud-based solution accessible via web browser and mobile devices. While pricing is not publicly available and requires a sales consultation, the platform is built for enterprises in the electric, gas, water, and airline industries. Support is available through a customer portal, and the system integrates with other critical operational software.
Pros & Cons
- Automates and accelerates the crew callout process, significantly reducing response times.
- Enforces complex labor rules and compliance requirements automatically, minimizing grievances.
- Provides a complete and auditable record of all callout communications and responses.
- Integrates with other key utility systems like OMS and HRIS.
- Reduces manual workload for dispatchers and supervisors.
- Pricing is not publicly available and requires contacting sales.
- Primarily focused on large enterprises in specific industries like utilities, which may limit its applicability for other sectors.
Features
Key features
Mobilizes qualified and compliant crews in minutes using rules-driven automation, replacing manual phone calls.
Automatically enforces complex labor agreements, union rules, and safety regulations during crew selection.
Provides real-time tracking of callout status and crew responses, offering a complete audit trail for every event.
Contacts employees through their preferred methods, including landline, mobile, SMS, and email.
Connects with existing systems like HR, Outage Management (OMS), and GIS for seamless data flow.
Additional features
Maintains detailed logs of all callout activities, ensuring data is available for reporting and grievance resolution.
Manages both emergency response and pre-arranged work schedules with the same automated system.
Scales to handle large-scale events, helping to assemble the necessary workforce for restoration efforts.
Allows employees to manage their availability and contact information, improving data accuracy.
Pricing
Countries & Languages
Interface languages
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About ARCOS Callout
ARCOS Callout is a workforce management solution for utilities and critical infrastructure industries.
ARCOS Callout Details
ARCOS Callout's In-App Market Place
Does ARCOS Callout have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Pros & Cons
- Automates and accelerates the crew callout process, significantly reducing response times.
- Enforces complex labor rules and compliance requirements automatically, minimizing grievances.
- Provides a complete and auditable record of all callout communications and responses.
- Integrates with other key utility systems like OMS and HRIS.
- Reduces manual workload for dispatchers and supervisors.
- Pricing is not publicly available and requires contacting sales.
- Primarily focused on large enterprises in specific industries like utilities, which may limit its applicability for other sectors.
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