Arise logo

Arise

by Arise - Arise Virtual Solutions · Since 1994
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Active5+ countriesCloud
Quick facts
VendorArise - Arise Virtual Solutions
Year launched1994
StatusActive
LocationCorporate Headquarters 3450 Lakeside Drive, Miramar, Florida 33027, US
Countries served5+
Languages1
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About Arise

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The Arise® Platform presents itself as a robust and adaptable solution for businesses seeking to optimize their customer experience strategies. It operates as a bridge, connecting companies with a vast network of independent service partners, enabling a flexible and scalable approach to customer support. The platform's core strength lies in its ability to facilitate diverse customer interactions, encompassing digital, voice, and technology-driven solutions. This multifaceted approach addresses the evolving needs of modern businesses, which often require omnichannel engagement. One of the platform's most notable features is the "Starmatic®" scheduling tool, which empowers service partners to manage their work hours autonomously. This flexibility is a significant advantage, particularly in the gig economy, where work-life balance is highly valued. The platform's emphasis on "operational efficiency" suggests a commitment to streamlined processes and optimized performance, though concrete metrics are not readily available. Furthermore, the provision of "certification classes" underscores a structured approach to onboarding and training, ensuring that service partners are well-equipped to deliver quality customer service.

Pros & Cons

Pros
  • Flexibility for service partners.
  • Ability to work from home.
  • Scalable CX solutions.
  • Global reach.
  • Technology-driven platform.
Cons
  • Limited explicit detail on pricing.
  • Lack of specific integration information.
  • Lack of specific details on the software user interface.
  • Lack of details on the software development process.
  • Limited details on the support options.

Features

Key features

1. Digital Customer Support

Provides digital channels for customer interaction.

2. Technology Solutions

Offers a technology platform to manage customer support.

3. Voice Customer Support

Enables voice-based customer service.

4. Flexible Scheduling

Allows service partners to set their own hours.

5. Real-Time Data Indicators

Provides data to drive customer loyalty.

Additional features

1. CX Solutions

Comprehensive customer experience management.

2. Fraud Protection (Arise® Shield)

Tools to protect against fraud.

3. Multi-year Agreements

Ability to handle long term client CX needs.

4. Gig Model Integration

Utilizes the gig economy for service delivery.

5. Service Partner Community

A network of independent service providers.

6. Certification Classes

Provides training for service partners.

7. Starmatic® Scheduling

A tool for managing work hours.

8. Work-from-Home Opportunities

Facilitates remote work.

9. Operational Efficiency

Focus on streamlined operations.

10. Metrics and Reporting

Ability to track and improve customer service metrics.

11. Customer Retention Tools

Methods to increase customer loyalty.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

5
Countries served
1
Interface languages
20
Billing currencies

Available in

🇺🇸US🇺🇰UKCANADAINDIAJAMAICA

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇳CNY🇮🇳INR🇲🇽MXN🇧🇷BRL🇿🇦ZAR🇳🇬NGN🇷🇺RUB🇹🇷TRY🇮🇩IDR🇲🇾MYR🇵🇭PHP🇸🇬SGD🇹🇭THB🇻🇳VND

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