About Ascend
Ascend by Waterfield Tech is a cloud-focused customer experience (CX) and contact center transformation solution designed to simplify migration from legacy systems to modern CCaaS environments.
Ascend Details
Vendor
Waterfield Tech
Year Launched
Location
110 S Hartford Ave, Ste 2502 Tulsa, OK 74120, United States.
Deployment
cloud, web browser
Training Options
videos, demo
Countries Served
All Countries
Languages
English
Users
Enterprise IT Teams, Contact Center Operators, CX Strategists, Customer Service Managers, Business Operations Leaders
Industries Served
Contact Centers, Customer Experience (CX)
Tags
Contact Center Services, AI in Contact Centers, Platform, Business Process Outsourcing, Cloud Migration, CCaaS, Customer Experience
Ascend's In-App Market Place
Does Ascend have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($)
Pros & Cons
- Simplifies CX migration by combining CCaaS and services in one unified offering
- Reduces upfront costs through flat-rate subscription based contact center model
- Provides end-to-end CX support including strategy, operations, and analytics tools
- Enables flexible CCaaS platform choice while adding managed service capabilities
- Provides end-to-end CX support including strategy, operations, and analytics tools
- Limited transparency on technical specifications reduces clarity for IT decision teams
- Dependence on vendor-managed services may reduce internal operational control flexibility
- Absence of public roadmap reduces visibility into future platform development direction
- Service-heavy model may increase reliance on external consultants for ongoing changes
- Outsourcing components may introduce concerns around data handling governance control
Ascend's Support Options
Email Address
support@blueworx.comContact
800-324-0936.