About Ascend
Ascend by Waterfield Tech is a cloud-focused customer experience (CX) and contact center transformation solution designed to simplify migration from legacy systems to modern CCaaS environments.
Ascend by Waterfield Tech is a cloud-focused customer experience (CX) and contact center transformation solution designed to simplify migration from legacy systems to modern CCaaS environments. It combines a customer’s preferred CCaaS platform with a managed CX service layer delivered through a flat-rate subscription model. This structure reduces upfront migration costs while enabling organizations to scale their contact center operations with more predictable budgeting. The platform emphasizes speed and flexibility, aiming to shorten deployment timelines and accelerate time-to-value for enterprises transitioning to the cloud. Beyond infrastructure, Ascend integrates consulting, CX strategy, analytics, and operational support, making it a full-service offering rather than just a software tool. It also positions itself as an “AI outfitter,” helping organizations identify and implement AI-driven improvements across customer engagement workflows. Additionally, Ascend supports outsourcing options for call center operations, making it suitable for businesses seeking both technology and managed services in one solution. Its core value lies in reducing complexity in CX modernization while improving customer service performance through integrated tools, AI adoption, and expert support.
Pros & Cons
- Simplifies CX migration by combining CCaaS and services in one unified offering
- Reduces upfront costs through flat-rate subscription based contact center model
- Provides end-to-end CX support including strategy, operations, and analytics tools
- Enables flexible CCaaS platform choice while adding managed service capabilities
- Provides end-to-end CX support including strategy, operations, and analytics tools
- Limited transparency on technical specifications reduces clarity for IT decision teams
- Dependence on vendor-managed services may reduce internal operational control flexibility
- Absence of public roadmap reduces visibility into future platform development direction
- Service-heavy model may increase reliance on external consultants for ongoing changes
- Outsourcing components may introduce concerns around data handling governance control
Features
Key features
Reduces traditional long implementation timelines
Enables full or partial call center outsourcing
Manages operational aspects of customer service centers
Provides customer interaction and performance insights
Helps identify and deploy AI solutions in contact centers
Offers consulting for customer experience improvement
Assists enterprises transitioning contact centers to the cloud
Provides predictable pricing for CX transformation services
Combines existing CCaaS platforms with managed CX services
Additional features
Speeds up deployment and reduces project timelines
Provides managed customer service operations
Integrates technology, consulting, and operations
Supports daily contact center management activities
Delivers performance and customer interaction analysis
Identifies and applies AI opportunities in CX workflows
Guides customer experience transformation initiatives
Predictable pricing model for CX transformation services
Combines chosen CCaaS platforms with CX service layer
Helps organizations transition contact centers to cloud
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Ascend
Ascend by Waterfield Tech is a cloud-focused customer experience (CX) and contact center transformation solution designed to simplify migration from legacy systems to modern CCaaS environments.
Ascend Details
Ascend's In-App Market Place
Does Ascend have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Simplifies CX migration by combining CCaaS and services in one unified offering
- Reduces upfront costs through flat-rate subscription based contact center model
- Provides end-to-end CX support including strategy, operations, and analytics tools
- Enables flexible CCaaS platform choice while adding managed service capabilities
- Provides end-to-end CX support including strategy, operations, and analytics tools
- Limited transparency on technical specifications reduces clarity for IT decision teams
- Dependence on vendor-managed services may reduce internal operational control flexibility
- Absence of public roadmap reduces visibility into future platform development direction
- Service-heavy model may increase reliance on external consultants for ongoing changes
- Outsourcing components may introduce concerns around data handling governance control
Ascend's Support Options
Email Address
support@blueworx.comContact
800-324-0936.Ascend's Alternatives
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