About Astrea Case Merge
Astrea Case Merge is a native Salesforce Lightning component from Astrea IT Services that helps merge duplicate cases using dynamic multi-criteria through a simple, point-and-click interface. It provides features such as selecting filter criteria, choosing Status, Origin, and Priority, and optionally selecting Created Date. Users can also specify the number of cases to merge at a time, ranging from 2 to 10, and the merged cases will automatically change their Status to Closed. This tool simplifies the case management process within Salesforce, reducing clutter and improving efficiency. Key capabilities: dynamic multi-criteria merging status updates user-friendly interface case selection options integration with Salesforce Best for: Salesforce users that need to manage duplicate cases effectively.
Astrea Case Merge Details
Astrea Case Merge's In-App Market Place
Does Astrea Case Merge have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), MXN ($), NZD (NZ$), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), INR (₹), RUB (₽), ZAR (R), BRL (R$), TRY (₺), AED (د.إ), SAR (﷼), THB (฿), IDR (Rp), PLN (zł), MYR (RM), HUF (Ft), CZK (Kč), CLP ($)
Pros & Cons
- Easy to use: Point-and-click graphical user interface.
- Multi-criteria merging: Merge duplicate cases based on Subject, Origin, Priority, Status, and CreatedDate.
- Merges related data: Combines emails, comments, and attachments with the master case.
- Salesforce limitations: Some merged activities show merge time instead of original create time in the Case Feed.
- Requires manual selection: Users must manually select cases to merge.
- Limited to 2-10 cases at a time: May not handle very large merges in one go.
Astrea Case Merge's Support Options
Email Address
support@astreait.com