About AT&T Contact Center
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AT&T Contact Center Details
Vendor
AT&T
Year Launched
Location
AT&T Contact Center
208 S. Akard St.,
Dallas, TX 75202
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Japanese, Russian, Chinese
Users
Manager, Supervisor, Agent, Customer Service Representative
Industries Served
Healthcare, Education, Finance, Retail, Technology, Government, Hospitality, Transportation, Manufacturing
Tags
Contact Center, AT&T, customer service, communication, support, call center, omnichannel, CRM_integration
AT&T Contact Center's In-App Market Place
Does AT&T Contact Center have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CNY (¥), RUB (₽), INR (₹), BRL (R$), MXN ($)
Pros & Cons
- Omnichannel capabilities for seamless customer interactions across multiple channels
- Advanced analytics and reporting tools for actionable insights and data-driven decisions
- Integration with CRM systems for a holistic view of customer interactions and history
- AI-powered chatbots for improved efficiency and customer service
- Scalable solution to grow with your business needs
- Robust security features to protect sensitive customer data
- Limited customization options for call routing and workflows
- Lack of integrations with popular CRM systems
- Steep learning curve for new users, particularly in setting up automated features
- Limited reporting and analytics capabilities compared to other contact center software
- Relatively high subscription costs for smaller businesses with limited call volume