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About Aura Emergency Response Platform
Aura Emergency Response Platform is a response software from Aura that delivers fast, reliable support in any emergency. It combines real-time dispatch, intelligent routing, and 24/7 coverage so users can access a global network of vetted responders at any time. The platform is designed to support a variety of emergency scenarios, giving organizations peace of mind with professional services that provide critical coverage. With its intelligent routing capabilities, users can ensure that the closest and most qualified responders are dispatched immediately, improving response times. Key capabilities: real-time dispatch intelligent routing 24/7 coverage global responder network vetted professionals Best for: organizations that need reliable emergency support solutions.
AURA is a pioneering, API-first Emergency Response Platform that operates a smart, dynamic marketplace connecting individuals and properties to the closest vetted private security and medical responders. Born out of the need for faster, more reliable response, AURA leverages its auto-dispatch engine and real-time GPS tracking to achieve industry-leading response times, significantly enhancing user safety and corporate duty of care. The platform is strategically focused on the B2B2C model, making its life-saving technology available to customers of banks, insurers, and tech companies globally via a seamless API. By handling the complex aggregation and management of a vast network of responders, AURA provides a transparent, auditable, and highly scalable safety solution, positioning itself as a vital piece of the next generation of global safety infrastructure.
Pros & Cons
- +Supporting everything from apps to IoT devices ensures maximum accessibility
- +Provides users and clients with real-time tracking, ETA, and a complete, time-stamped audit trail of the incident response for compliance
- +Allows any company to quickly and frictionlessly add a robust, branded emergency response service to their product
- +The smart auto-dispatch engine connects users to the absolute closest resource
- −The model primarily leverages the private security and medical sector
- −The quality and availability of service can be dependent on the local performance of their vetted partners in a specific area.
Features
Key features
- Smart Auto-Dispatch Engine
- Uses a proximity-based algorithm and GPS tracking of response vehicles to instantly identify and dispatch the closest, most appropriate vetted responder (security or medical) to the user's precise location.
- B2B2C API Integration
- The platform is built on an API layer that allows any business (banks, insurers, apps, IoT devices) to embed the AURA emergency response service directly into their existing consumer offerings or products.
- Real-time Incident Visibility & Tracking
- Provides a transparent, Uber-style tracking experience where the user and the client can see the responder's live location, ETA, and an audit trail from alert to resolution.
- Multi-Channel Activation
- Supports activation from various sources, including mobile apps, IoT wearables (smartwatches), connected cars, panic buttons, phone calls (via call center integration), and third-party alarms.
- Responder Management Platform
- Offers a specialized, centralized console for managing responders, monitoring performance (Ring-to-Move, ETA), tracking utilisation, and ensuring compliance across the entire network of service providers.
Additional features
- Fixed Location & Property Protection
- Provides specialized services for alarm verification and response for residential, commercial, or vacant properties, filling the verification gap for police/public services.
- Vetted Global Responder Network
- Maintains a rigorous vetting and onboarding process for private security and medical providers to ensure quality and professionalism.
- Machine-to-Machine Dispatch
- Can intelligently dispatch responders without human intervention upon receiving verified alerts from connected IOT or alarm devices (e.g., smart home security systems).
- 24/7 Control Room Back-up
- A dedicated central control room operates 24 hours a day to provide human support, escalation, and management for high-risk incidents.
- Geolocation and Pinpoint Accuracy
- Uses advanced technology to get the exact GPS coordinates of the incident, dramatically improving response accuracy and speed.
- Custom Reporting and Data Insights
- Provides clients with data on call-out volumes, responder performance, and user activity to optimize their safety offering and meet duty-of-care obligations.
Pricing
Countries & Languages
Available in
Interface languages
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About Aura Emergency Response Platform
Aura Emergency Response Platform is a response software from Aura that delivers fast, reliable support in any emergency. It combines real-time dispatch, intelligent routing, and 24/7 coverage so users can access a global network of vetted responders at any time. The platform is designed to support a variety of emergency scenarios, giving organizations peace of mind with professional services that provide critical coverage. With its intelligent routing capabilities, users can ensure that the closest and most qualified responders are dispatched immediately, improving response times. Key capabilities: real-time dispatch intelligent routing 24/7 coverage global responder network vetted professionals Best for: organizations that need reliable emergency support solutions.
Aura Emergency Response Platform Details
Aura Emergency Response Platform's In-App Market Place
Does Aura Emergency Response Platform have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), GBP (), ZAR (R)
Pros & Cons
- Supporting everything from apps to IoT devices ensures maximum accessibility
- Provides users and clients with real-time tracking, ETA, and a complete, time-stamped audit trail of the incident response for compliance
- Allows any company to quickly and frictionlessly add a robust, branded emergency response service to their product
- The smart auto-dispatch engine connects users to the absolute closest resource
- The model primarily leverages the private security and medical sector
- The quality and availability of service can be dependent on the local performance of their vetted partners in a specific area.