About Automated Service
Automated Service is a service management platform from Automated Services Network Co. that provides automated responses and service delivery. It includes incident tracking, automated ticketing, and customer communication tools so organizations can manage service requests efficiently. This platform is designed to reduce response times and improve user satisfaction by automating routine tasks. It also allows for customizable workflows and reporting features to monitor service performance. Key capabilities: incident tracking automated ticketing customer communication tools customizable workflows performance reporting Best for: IT departments that need to manage service requests and support tickets effectively.
Automated Service Details
Automated Service's In-App Market Place
Does Automated Service have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CHF (Fr), CNY (¥)
Pros & Cons
- Offers dispatch management and work-order tracking so you assign tasks easily.
- Includes billing & invoicing features so your field jobs convert to revenue.
- Customizable forms and service history lets you tailor operations to specific workflows.
- Inventory and contract/license management modules help track parts and service agreements.
- Real-time data and alerts/notifications help field teams respond and update onsite.
- Provides scheduling and routing features which help optimise technician travel and job allocation.
- Electronic signature functionality lets you capture onsite sign-off and speed up job closure.
- Pricing details are not clearly published.
- The vendor states that no API is offered, limiting custom systems integration.
- Review volume is extremely low, giving very limited peer-feedback for risk assessment.
- Some sources suggest component functionality or modules may be listed but unverified in practice.
- Offline or low-connectivity mobile workflow support is not clearly described or guaranteed.
- Setup and onboarding appear substantial; initial configuration may demand significant time investment.
Automated Service's Support Options
Email Address
info@e.net.kwContact
+965 22474620