Automated Service
About Automated Service
Automated Service is a service management platform from Automated Services Network Co. that provides automated responses and service delivery. It includes incident tracking, automated ticketing, and customer communication tools so organizations can manage service requests efficiently. This platform is designed to reduce response times and improve user satisfaction by automating routine tasks. It also allows for customizable workflows and reporting features to monitor service performance. Key capabilities: incident tracking automated ticketing customer communication tools customizable workflows performance reporting Best for: IT departments that need to manage service requests and support tickets effectively.
AutomatedService is a modern field service management (FSM) solution built to help organizations digitize workflows and improve mobile workforce efficiency. It is widely used in industries such as utilities, telecommunications, construction, and maintenance services, where real-time visibility and customer engagement are critical. The platform provides a centralized dashboard for managing work orders, job assignments, and technician scheduling. Managers can create jobs, monitor progress, and adjust schedules dynamically. AutomatedService’s mobile app empowers technicians to receive assignments, update job statuses, capture photos, and collect customer signatures onsite, ensuring transparency and accountability across the service lifecycle. AutomatedService also integrates with CRM systems, ERP platforms, and billing software, enabling seamless data flow between departments. Features like inventory management, customer portals, and automated notifications enhance communication and improve client satisfaction. Its analytics engine delivers insights into workforce productivity, service performance, and resource allocation, helping organizations make data-driven decisions.
Pros & Cons
- +Offers dispatch management and work-order tracking so you assign tasks easily.
- +Includes billing & invoicing features so your field jobs convert to revenue.
- +Customizable forms and service history lets you tailor operations to specific workflows.
- +Inventory and contract/license management modules help track parts and service agreements.
- +Real-time data and alerts/notifications help field teams respond and update onsite.
- +Provides scheduling and routing features which help optimise technician travel and job allocation.
- +Electronic signature functionality lets you capture onsite sign-off and speed up job closure.
- −Pricing details are not clearly published.
- −The vendor states that no API is offered, limiting custom systems integration.
- −Review volume is extremely low, giving very limited peer-feedback for risk assessment.
- −Some sources suggest component functionality or modules may be listed but unverified in practice.
- −Offline or low-connectivity mobile workflow support is not clearly described or guaranteed.
- −Setup and onboarding appear substantial; initial configuration may demand significant time investment.
Features
Key features
- Work order management – Create, assign, and track service tasks digitally.
- Job scheduling – Assign jobs based on technician skills and availability.
- Dispatching tools – Send assignments to field staff in real time.
- Mobile workforce app – Empower technicians with updates, photos, and signatures onsite.
- Inventory management – Track spare parts, tools, and consumables across jobs.
- Customer portal – Allow clients to view requests and service updates.
- Automated notifications – Alert staff and customers about job progress instantly.
- Service history tracking – Maintain records of past jobs and customer interactions.
- Performance analytics – Measure technician productivity and service delivery metrics.
- Billing integration – Connect with accounting systems for seamless invoicing workflows.
- CRM integration – Sync customer data across departments for better service.
- ERP integration – Align field operations with enterprise resource planning system
Additional features
- Photo capture – Document job completion with images for accountability.
- Digital signatures – Collect customer approvals directly through mobile devices.
- GPS tracking – Monitor technician locations and optimize travel routes efficiently.
- Offline access – Enable technicians to work without internet connectivity.
- Custom workflows – Tailor processes to fit industry-specific service requirements.
- Access control settings – Restrict data and tools based on user roles.
- Multi-job support – Manage multiple service requests simultaneously.
- Calendar syncing – Integrate schedules with external calendar platforms seamlessly.
- Document sharing – Upload manuals, contracts, and instructions for technician access.
- Real-time updates – Modify assignments and notify teams instantly during operations.
- Feedback forms – Collect customer opinions and ratings post-service.
- Third-party integrations – Connect with ticketing, CRM, and billing platforms.
- Custom reporting tools – Generate insights for planning and service optimization.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Automated Service
Automated Service is a service management platform from Automated Services Network Co. that provides automated responses and service delivery. It includes incident tracking, automated ticketing, and customer communication tools so organizations can manage service requests efficiently. This platform is designed to reduce response times and improve user satisfaction by automating routine tasks. It also allows for customizable workflows and reporting features to monitor service performance. Key capabilities: incident tracking automated ticketing customer communication tools customizable workflows performance reporting Best for: IT departments that need to manage service requests and support tickets effectively.
Automated Service Details
Automated Service's In-App Market Place
Does Automated Service have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CHF (Fr), CNY (¥)
Pros & Cons
- Offers dispatch management and work-order tracking so you assign tasks easily.
- Includes billing & invoicing features so your field jobs convert to revenue.
- Customizable forms and service history lets you tailor operations to specific workflows.
- Inventory and contract/license management modules help track parts and service agreements.
- Real-time data and alerts/notifications help field teams respond and update onsite.
- Provides scheduling and routing features which help optimise technician travel and job allocation.
- Electronic signature functionality lets you capture onsite sign-off and speed up job closure.
- Pricing details are not clearly published.
- The vendor states that no API is offered, limiting custom systems integration.
- Review volume is extremely low, giving very limited peer-feedback for risk assessment.
- Some sources suggest component functionality or modules may be listed but unverified in practice.
- Offline or low-connectivity mobile workflow support is not clearly described or guaranteed.
- Setup and onboarding appear substantial; initial configuration may demand significant time investment.
Automated Service's Support Options
Email Address
info@e.net.kwContact
+965 22474620Automated Service's Alternatives
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