Autotask PSA logo

Autotask PSA

by Kaseya · Since 2004
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ActiveAvailable globallyCloud
Quick facts
VendorKaseya
Year launched2004
StatusActive
Location101 Merritt 7, 7th Floor Norwalk, CT 06851 United States
Countries servedGlobal
Languages17
Integrations15+
Free tier
Free trial
Contact salesYES

About Autotask PSA

Autotask PSA is a professional services automation platform from Kaseya that provides integrated business management solutions for IT service providers. It offers features such as ticketing management, project management, and reporting tools so teams can manage work efficiently. This platform supports time tracking, billing, and resource management, allowing businesses to ensure better project delivery and financial oversight. Autotask PSA facilitates communication between team members and clients, ensuring transparency in project progress. Key capabilities: ticketing management project management reporting tools time tracking billing Best for: IT service providers that need to manage projects and service delivery effectively.

Autotask PSA is a comprehensive professional services automation software designed for IT service providers, managed service providers (MSP), and other businesses that need to manage contracts, projects, service desk operations, and more. The standout features include robust contract management, time tracking, billing and invoicing, project management, and resource management capabilities. The user interface of Autotask PSA is clean and intuitive, making it easy for users to navigate through various modules and features. The design elements are well-thought-out, with a focus on usability and efficiency. The software's dashboard provides a centralized view of key metrics and tasks, allowing users to stay on top of their operations at a glance. One of the core functionalities that sets Autotask PSA apart from its competitors is its deep integration with other tools commonly used in the IT industry, such as RMM (Remote Monitoring and Management) and CRM (Customer Relationship Management) systems. This integration streamlines processes and ensures seamless data flow between different platforms, reducing manual work and improving overall efficiency. In terms of performance, Autotask PSA excels in managing large datasets and complex operations.

Pros & Cons

What users like
  • +Mobile Access: iOS and Android apps for on-the-go management.
  • +Automation: Streamlines tasks and reduces errors.
  • +Strong Reporting: Powerful reporting tools for data-driven decisions.
  • +Good Support: Offers live chat, email, and phone support.
What users flag
  • Overwhelming Features: Too many features for basic users.
  • Customization Limits: Some limitations in tailoring workflows.
  • Internet-Dependent: Requires a stable internet connection.
  • Complex Setup: Initial configuration can be time-consuming.

Features

Key features

Centralized Operations
Enables you to manage and monitor all aspects of your business from a single platform.
Improved Service Delivery
Streamlines workflows, enhances technician efficiency, and improves customer satisfaction.
Data-Driven Decisions
Provides real-time insights and customizable dashboards for informed business decisions.
Increased Profitability
Helps you track time, manage projects effectively, and improve billing accuracy.

Additional features

Centralized Operations
Enables you to manage and monitor all aspects of your business from a single platform.
Improved Service Delivery
Streamlines workflows, enhances technician efficiency, and improves customer satisfaction.
Data-Driven Decisions
Provides real-time insights and customizable dashboards for informed business decisions.
Increased Profitability
Helps you track time, manage projects effectively, and improve billing accuracy.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
17
Interface languages
15
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianDutchPortugueseSwedishDanishNorwegianFinnishRussianPolishTurkishJapaneseChineseKorean.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN🇸🇬SGD🇭🇰HKD🇳🇿NZD

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