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Autotask PSA

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Software Status:Active

About Autotask PSA

Autotask PSA is a professional services automation platform from Kaseya that provides integrated business management solutions for IT service providers. It offers features such as ticketing management, project management, and reporting tools so teams can manage work efficiently. This platform supports time tracking, billing, and resource management, allowing businesses to ensure better project delivery and financial oversight. Autotask PSA facilitates communication between team members and clients, ensuring transparency in project progress. Key capabilities: ticketing management project management reporting tools time tracking billing Best for: IT service providers that need to manage projects and service delivery effectively.

Autotask PSA Details

Vendor
Kaseya
Year Launched
2004
Location
101 Merritt 7, 7th Floor Norwalk, CT 06851 United States
Deployment
cloud, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Swedish, Danish, Norwegian, Finnish, Russian, Polish, Turkish, Japanese, Chinese, Korean.
Users
Business Owners, Project Managers, IT Administrators, Contract Managers, Service Desk Technicians, Account Executives, Sales Representatives
Industries Served
Business Management, Contract Management, IT Service, ITSM, IT Management, Managed Service Providers (MSP), Service Desk, Professional Services Automation
Tags
PSA, IT service management, MSP, cloud-based, automation, integration, dashboards, widgets, service delivery, back-office management.

Autotask PSA's In-App Market Place

Does Autotask PSA have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$), SGD (S$), HKD (HK$), NZD (NZ$)

Pros & Cons

  • Mobile Access: iOS and Android apps for on-the-go management.
  • Automation: Streamlines tasks and reduces errors.
  • Strong Reporting: Powerful reporting tools for data-driven decisions.
  • Good Support: Offers live chat, email, and phone support.
  • Overwhelming Features: Too many features for basic users.
  • Customization Limits: Some limitations in tailoring workflows.
  • Internet-Dependent: Requires a stable internet connection.
  • Complex Setup: Initial configuration can be time-consuming.

Autotask PSA's Support Options

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