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BMC Helix ITSM

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About BMC Helix ITSM

BMC Helix ITSM by BMC Software is a comprehensive cloud-based IT service management solution designed to modernize and automate IT operations.

BMC Helix ITSM Details

Vendor
BMC Software
Year Launched
1980
Location
Santa Clara 2755 Great America Way Suite 501 Santa Clara California 95054-1170
Deployment
cloud, web browser
Training Options
documentation
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Norwegian, Swedish, Danish, Finnish, Polish, Arabic, Turkish
Users
IT Administrators, IT Support Teams, IT Managers, Asset Managers, Service Desk Agents
Industries Served
Healthcare, Education, Finance, Retail, Government, Manufacturing, Technology, Transportation, Energy.
Tags
IT Service, ITSM, IT Asset Management, BMC Helix, IT Service Management

BMC Helix ITSM's In-App Market Place

Does BMC Helix ITSM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud (A$), Cad (C$)

Pros & Cons

  • Extensive hybrid cloud support allows for seamless management of tasks across both legacy and modern digital environments.
  • Integrated security and visibility features modernize mainframe systems without requiring a complete removal of existing infrastructure.
  • It offers exceptional scalability, enabling large organizations to expand rapidly while maintaining reliable workflow orchestration.
  • The AI Assistant effectively helps teams overcome mainframe skill shortages through intuitive conversational guidance and code explanation.
  • The software is a proven automation leader trusted by approximately 80% of the Forbes Global 100.
  • Documentation and navigation across multiple product silos can be challenging for users seeking a single unified interface.
  • The high-end industrial features likely command a significant price point compared to basic open-source automation tools.
  • Rapid continuous upgrades and new AI integrations might require frequent staff training to maintain operational proficiency.
  • The vast scope of the AMI and Control-M portfolios may create high initial complexity for smaller IT teams.
  • Mainframe-focused solutions are highly specialized and may not be necessary for businesses without significant legacy hardware.

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