Bots

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Software Status:Discontinued

About Bots

Bots is a conversational AI software from LivePerson that provides automated messaging solutions. It combines natural language processing, machine learning, and multichannel support so businesses can engage customers efficiently. Bots are designed to handle a variety of customer inquiries autonomously, allowing human agents to focus on more complex tasks. The platform facilitates real-time interaction, improves response times, and scales customer support efforts. Key capabilities: AI-driven responses 24/7 availability Integration with messaging apps Analytics and reporting Customizable workflows Best for: businesses that need efficient customer support solutions through automated conversations.

Bots Details

Vendor

LivePerson

Year Launched

Location

LivePerson Headquarters 475 10th Ave, 5th Floor New York, NY 10018 United States

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese

Users

Administrators, Customer Service Representatives, Data Analysts, Developers

Industries Served

Healthcare, Education, Finance, Retail

Bots's In-App Market Place

Does Bots have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Conversation Builder: A drag-and-drop interface for creating powerful chatbot conversations.

2. Agent Workspace: A tool for managing and tracking chatbot interactions with customers.

3. Predictive Routing: AI-powered feature that predicts customer needs and routes them to the most appropriate chatbot.

4. Analytics Dashboard: Provides insights and data on chatbot performance and customer interactions.

5. Messaging Channels: Integration with popular messaging platforms like Facebook Messenger and WhatsApp for seamless customer communication.

Pricing Options

Free trial

Free version

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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

Improved efficiency and productivity through automation of repetitive tasks
Enhanced customer service experience with 24/7 availability and instant responses
Ability to handle a large volume of inquiries simultaneously, reducing wait times
Reduced human error in data entry and order processing
Integration with existing systems for seamless communication and workflow management