Bugzero logo

Bugzero

by WEBsina · Since 2002
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorWEBsina
Year launched2002
StatusActive
LocationWEBsina, Inc. Cupertino, CA 95014 United States
Countries servedGlobal
Languages2
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About Bugzero

Bugzero is an issue tracking software from WEBsina that supports defect and issue tracking, problem and incident management, and change management. It provides features like customizable workflows, detailed reporting, and integration with other tools so teams can manage their projects more effectively. Bugzero allows users to track the lifecycle of issues, prioritize tasks, and collaborate with team members for timely resolutions. It is designed to assist organizations in maintaining high-quality software through effective issue management. Key capabilities: customizable workflows detailed reporting integration with other tools problem tracking change management Best for: development teams that need a comprehensive solution for managing software defects and incidents.

Bugzero is a comprehensive, web-based bug tracking, defect tracking, and issue tracking software designed to enhance the efficiency of teams managing problem reports. It provides a cost-effective and scalable solution for enterprises to track and resolve issues, whether these are technical errors or customer support inquiries. The software is versatile, catering to various user types, including software developers, testers, IT help desks, and service providers. Bugzero enables users to report and track the progress of issues, ensuring seamless coordination among teams, with each team member being accountable for resolving their designated problems. It integrates with a variety of systems and supports multiple platforms, ensuring ease of use across different operating environments. The software’s user interface is intuitive and simple, designed to require minimal training for end users. It offers flexible customization options that allow teams to configure it according to their workflow, including the ability to create new fields, adjust permissions, and set up customized access controls. The platform allows for seamless user and project management, making it adaptable to different business processes.

Pros & Cons

Pros
  • Highly customizable and flexible to fit various business needs.
  • User-friendly interface with no training required.
  • Affordable pricing, especially for small teams or startups.
  • Enterprise-level support with quick bug resolution.
  • Robust security features, including LDAP integration.
Cons
  • Limited to web-based access, which may not suit teams needing offline solutions.
  • Some advanced features require add-ons, which can increase costs.
  • Limited mobile app support for some users.

Features

Key features

Customizable Fields and Workflow

Bugzero allows users to customize over 100 fields, including date/time, number, user, and URL, with no programming skills required. It also supports adding drop-down menus, changing field values, and setting field-level permissions.

Multi-Project Support

The system can handle multiple projects simultaneously, offering configurable access control for users across different projects.

Email Integration

Bugzero supports both web-based and email-based issue submission and tracking, making it easy for customers to submit support requests via email.

Linking Issues Across Projects

Users can create bi-directional links between issues in different projects (e.g., linking a bug report to a test case).

Audit Trail

The system tracks and logs every change made to an issue, providing a complete, easy-to-read history.

Advanced Search and Metrics Reports

Bugzero includes a powerful search feature for finding issues quickly and generating performance reports for better decision-making.

File Attachments

Users can attach multiple files to an issue, including direct screenshots, which enhances collaboration and troubleshooting.

Security and Access Control

The software offers advanced security options, including field-level permissions and LDAP authentication for user access management.

Additional features

Customizable Fields and Workflows

Configure over 100 data types, including time, user, number, URL, etc.

Issue Linking

Bi-directional relationships between projects for linking issues like bug reports to test cases.

Email and Web-Based Interface

Both internal and external users can submit issues via email or web interface.

Audit Trails

Complete history of changes, including file attachments and user actions.

Metrics Reports and Advanced Search

Helps users analyze issue resolution trends and performance metrics.

File Attachments and Screenshot Capture

Supports multiple file types, with an add-on for direct screen capture.

Security and Permissions

Configurable access control based on user roles and project-specific needs.

Cross-Platform Compatibility

Works on a wide range of operating systems, from Windows to MacOS.

Integration with Source Control Systems

Supports CVS, Subversion, and Perforce for code-related issue tracking.

Customer Support Integration

Easy-to-use interface for handling customer emails and service requests.

LDAP/Active Directory Authentication

Secure user authentication for enterprise environments.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Additional User For 5-User
USD 25/mo
billed monthly
Monthly Fee
USD 100/mo
billed monthly

Countries & Languages

Global
Countries served
2
Interface languages
1
Billing currencies

Interface languages

EnglishChinese

Billing currencies

🇺🇸USD

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