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Business VoiceEdge

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Software Status:Active

About Business VoiceEdge

Business VoiceEdge is a unified communications software from Comcast that helps keep the enterprise communicating, collaborating, and creating new connections with its cloud-based virtual solution. It provides products and services, features phone extension options of 3–6 digits, and supports self-service to manage calls for efficient communication management. This platform allows businesses to simplify hybrid meetings and messaging, offering integration with Webex for improved collaboration. Additionally, it helps organizations explore more communications topics to stay informed. Key capabilities: cloud-based collaboration hybrid meeting support self-service call management versatile phone extensions integration with Webex Best for: enterprises that need reliable communication solutions for improved connectivity and collaboration.

Business VoiceEdge Details

Vendor
Comcast
Year Launched
N/A
Location
1701 JFK Boulevard, Philadelphia, PA 19103, US
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese, Korean
Users
Enterprises, Small Businesses, Educational Institutions, Healthcare Providers, Government Entities, Restaurants and Food Services, Retailers, Hospitality
Industries Served
Retail, Financial Services, Restaurants and Food Services, Hospitality, Healthcare, Education, Federal Government, State and Local Government, Manufacturing, Property Development, Stadiums
Tags
Cloud Security, Computer Security, Intranet, Unified Communications, VoIP, Professional Services Automation

Business VoiceEdge's In-App Market Place

Does Business VoiceEdge have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Cny (¥), Jpy (¥), Aud ($), Cad ($), Chf (Fr), Sek (Kr)

Pros & Cons

  • Useful Features: Offers helpful calling features that can increase business productivity.
  • Reduces Scam Calls: Helps reduce unwanted calls, especially after hours.
  • Functionality and Customization: Provides good functionality and customization options.
  • Easy to Use (eventually): Once learned, the system is easy to use.
  • No Equipment to Maintain: Cloud-based, so no on-site equipment maintenance.
  • Difficult to Learn: Steep learning curve, can be very frustrating initially.
  • Long Customer Service Wait Times: Getting through to a live support person can take a long time.
  • Terrible Support (in some cases): Some reviewers have reported very negative support experiences.
  • Portal Issues: The online portal is described as difficult to use.
  • Service Outages: Some users have experienced sudden service outages.
  • Ghost Calls: Some users have reported problems with ghost calls.
  • Sales Overpromising: Salespeople may overstate the product's capabilities.

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