About Business VoiceEdge
Business VoiceEdge is a unified communications software from Comcast that helps keep the enterprise communicating, collaborating, and creating new connections with its cloud-based virtual solution. It provides products and services, features phone extension options of 3–6 digits, and supports self-service to manage calls for efficient communication management. This platform allows businesses to simplify hybrid meetings and messaging, offering integration with Webex for improved collaboration. Additionally, it helps organizations explore more communications topics to stay informed. Key capabilities: cloud-based collaboration hybrid meeting support self-service call management versatile phone extensions integration with Webex Best for: enterprises that need reliable communication solutions for improved connectivity and collaboration.
Business VoiceEdge by Comcast is a cloud-based unified communications (UC) solution designed to provide businesses with a streamlined and reliable communication system. Its primary purpose is to integrate voice, messaging, and collaboration tools into a single, cohesive platform. With an emphasis on flexibility and ease of use, Business VoiceEdge is aimed at enterprises, small businesses, educational institutions, healthcare providers, and a variety of other industries, offering them a reliable way to manage communication needs across diverse teams and locations. The software includes a variety of features, including VoIP calling, virtual receptionists, call forwarding, video conferencing, mobile apps, and integrations with business tools to streamline operations and improve team collaboration. The user interface of Business VoiceEdge is well-organized and intuitive, offering users a clean and modern design. The dashboard allows users to easily access key features like call management, voicemail, and settings. The navigation is straightforward, and features such as the virtual receptionist and voicemail settings are easily adjustable from the control panel.
Pros & Cons
- +Useful Features: Offers helpful calling features that can increase business productivity.
- +Reduces Scam Calls: Helps reduce unwanted calls, especially after hours.
- +Functionality and Customization: Provides good functionality and customization options.
- +Easy to Use (eventually): Once learned, the system is easy to use.
- +No Equipment to Maintain: Cloud-based, so no on-site equipment maintenance.
- −Difficult to Learn: Steep learning curve, can be very frustrating initially.
- −Long Customer Service Wait Times: Getting through to a live support person can take a long time.
- −Terrible Support (in some cases): Some reviewers have reported very negative support experiences.
- −Portal Issues: The online portal is described as difficult to use.
- −Service Outages: Some users have experienced sudden service outages.
- −Ghost Calls: Some users have reported problems with ghost calls.
- −Sales Overpromising: Salespeople may overstate the product's capabilities.
Features
Key features
- Cloud-Based Phone System
- A cloud-based VoIP solution that replaces traditional PBX systems, offering cost savings, scalability, and flexibility.
- Unified Communications (UC)
- Integrates essential UC features like call forwarding, voicemail, and one-touch call hold and transfer.
- Webex Integration
- Seamless integration with Webex for video conferencing, messaging, and collaboration.
- Mobile App
- Allows users to manage calls, access voicemail, and use phone features from their mobile devices.
- Key System Emulation
- Provides a familiar key system experience with features like one-touch call hold and transfer.
- Advanced Call Management
- Includes features like hunt groups, shared call appearance, busy lamp field, and call monitoring.
Additional features
- Cloud-Based Phone System
- A cloud-based VoIP solution that replaces traditional PBX systems, offering cost savings, scalability, and flexibility.
- Unified Communications (UC)
- Integrates essential UC features like call forwarding, voicemail, and one-touch call hold and transfer.
- Webex Integration
- Seamless integration with Webex for video conferencing, messaging, and collaboration.
- Mobile App
- Allows users to manage calls, access voicemail, and use phone features from their mobile devices.
- Key System Emulation
- Provides a familiar key system experience with features like one-touch call hold and transfer.
- Advanced Call Management
- Includes features like hunt groups, shared call appearance, busy lamp field, and call monitoring.
- Phone Extension
- 3-6 digit extensions for users.
- Self-Service Call Management
- Users can manage their own call settings.
- One-Touch Call Hold and Transfer
- Easy call handling with key system emulation.
- Nationwide Calling
- Includes nationwide calling in the base plan.
- Hunt Groups
- Distributes calls to a group of users based on different ring patterns.
- Single Local Phone Number
- Provides a single point of contact for businesses.
- Call Waiting
- Allows users to answer a second call while on an active call.
- Shared Call Appearance
- View and manage multiple lines from a single phone.
- Busy Lamp Field
- Shows the status of other users' phones (busy, available, etc.).
- Voicemail-to-Email
- Delivers voicemail messages to email inboxes.
- Call Forwarding
- Forward calls based on different conditions (always, busy, no answer).
- Music on Hold
- Plays music or custom messages for callers on hold.
- Call Monitoring
- Allows authorized users to monitor calls.
- Mobile App
- Business Call Routing
- Route business calls to mobile phones.
- Call and Voicemail Alerts
- Receive notifications for new calls and voicemails.
- Multiple Directories
- Access company, mobile phone, and web-based directories.
- Mobile Voicemail Access
- Listen to business voicemail on mobile devices.
- Other Features
- Great Call Quality
- High-quality VoIP service over a dedicated network.
- Automated Attendant
- Virtual receptionist for routing calls and providing information.
- Enhanced One-Touch Call Hold and Transfer
- Customizable key system emulation.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Business VoiceEdge
Business VoiceEdge is a unified communications software from Comcast that helps keep the enterprise communicating, collaborating, and creating new connections with its cloud-based virtual solution. It provides products and services, features phone extension options of 3–6 digits, and supports self-service to manage calls for efficient communication management. This platform allows businesses to simplify hybrid meetings and messaging, offering integration with Webex for improved collaboration. Additionally, it helps organizations explore more communications topics to stay informed. Key capabilities: cloud-based collaboration hybrid meeting support self-service call management versatile phone extensions integration with Webex Best for: enterprises that need reliable communication solutions for improved connectivity and collaboration.
Business VoiceEdge Details
Business VoiceEdge's In-App Market Place
Does Business VoiceEdge have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Cny (¥), Jpy (¥), Aud ($), Cad ($), Chf (Fr), Sek (Kr)
Pros & Cons
- Useful Features: Offers helpful calling features that can increase business productivity.
- Reduces Scam Calls: Helps reduce unwanted calls, especially after hours.
- Functionality and Customization: Provides good functionality and customization options.
- Easy to Use (eventually): Once learned, the system is easy to use.
- No Equipment to Maintain: Cloud-based, so no on-site equipment maintenance.
- Difficult to Learn: Steep learning curve, can be very frustrating initially.
- Long Customer Service Wait Times: Getting through to a live support person can take a long time.
- Terrible Support (in some cases): Some reviewers have reported very negative support experiences.
- Portal Issues: The online portal is described as difficult to use.
- Service Outages: Some users have experienced sudden service outages.
- Ghost Calls: Some users have reported problems with ghost calls.
- Sales Overpromising: Salespeople may overstate the product's capabilities.
Business VoiceEdge's Support Options
Contact
(800) 391-3000Community Forums
https://forums.businesshelp.comcast.com/Business VoiceEdge's Alternatives
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