About CA Service Desk Manager
CA Service Desk Manager is a service management software from Broadcom designed for IT service support. It combines incident management, problem management, and change management so organizations can efficiently handle IT inquiries and issues. This platform helps improve response times, track service requests, and manage IT changes effectively. CA Service Desk Manager supports automation of service requests and workflows, enabling IT teams to focus on critical tasks. Key capabilities: incident tracking problem resolution change request management reporting and analytics integrations with third-party applications Best for: IT departments that need a comprehensive solution for managing service requests and supporting IT operations.
CA Service Desk Manager Details
CA Service Desk Manager's In-App Market Place
Does CA Service Desk Manager have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), KRW (₩), NZD (NZ$), SGD (S$)
Pros & Cons
- ITIL and Industry Framework Compliance: CA Service Desk Manager is based on ITIL and other leading industry frameworks, ensuring compliance and easing audit processes.
- Automation and Self-Service Features: The software is packed with automation and self-service features, simplifying day-to-day support tasks.
- Supportive Community: The user community is helpful and friendly, providing valuable support and insights.
- Comprehensive ITSM Solution: It is a powerful and extensive software suite capable of addressing all ITSM needs, despite its complexity.
- Granular Access Control: The software allows for easy assignment of specific access privileges to different users, enhancing security and customization.
- Effective Integration: Users have successfully integrated monitoring alerts for ticket creation, showcasing the software’s robust integration capabilities.
- User Interface Issues: The user interface is often criticized as being poorly designed, leading to dissatisfaction among service agents.
- Process Automation Flaws: The Process Automation component has significant flaws, causing integration issues with other parts of the software.
- Resource Intensive: The software is resource-hungry, requiring substantial network bandwidth and system resources, which can be problematic for remote users on WAN or Wi-Fi.
- Overall Quality Concerns: There are concerns about the overall quality and architecture of the software, with some users describing it as a “train wreck.”
- Slow Client Frontend: The client frontend is slow to load, downloading a large amount of code before becoming operational, which can be a network burden.