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Call of Service

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About Call of Service

Call of Service is a software platform from Lightray Software that provides tools for managing service requests and customer interactions. It includes features such as ticket management, real-time reporting, and user-friendly dashboards so teams can efficiently handle service inquiries. The platform allows organizations to track service requests from initiation to resolution, ensuring accountability and visibility throughout the process. Key capabilities: ticket tracking reporting tools user dashboards customer interaction logs integration with communication channels Best for: service departments that need to manage customer requests effectively.

Call of Service Details

Vendor
Call of Service - Lightray Software
Year Launched
Location
20501 Ventura Blvd #260, Woodland Hills, CA 91364
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese.
Users
Equipment Manager, Field Service Technicians, Maids, Maintenance Workers, Dispatchers, Plumbers
Industries Served
Equipment Maintenance, Field Service Management, Maid Service, Work Order, Service Dispatch, Plumbing
Tags
Equipment Maintenance, Field Service Management, Maid Service, Work Order, Service Dispatch, Plumbing.

Call of Service's In-App Market Place

Does Call of Service have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

19

Mini Apps

1. Mobile App: Allows users to access Call of Service on their mobile devices

making it easy to manage equipment maintenance

field service management

maid service

work orders

service dispatch

and plumbing tasks on the go.

2. QuickBooks Integration: Seamlessly integrates Call of Service with QuickBooks

allowing for easy syncing of financial data and streamlining accounting processes.

3. GPS Tracking: Enables real-time tracking of field service technicians

ensuring optimal routes are taken and efficient use of resources.

4. Inventory Management: Helps keep track of equipment and supplies used in maintenance and service tasks

ensuring accurate inventory counts and reducing potential losses.

5. Customer Portal: Provides customers with a portal to submit service requests

view job status updates

and communicate with technicians

enhancing customer satisfaction and engagement.

6. Time Tracking: Allows for easy tracking of technician hours spent on service tasks

facilitating accurate billing and payroll processing.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • Allows for efficient scheduling and dispatching of service technicians
  • Streamlines work orders and keeps all relevant information in one place
  • Improves communication between office staff and field technicians
  • Provides real-time GPS tracking of technicians for better visibility
  • Helps in reducing response times and improving customer satisfaction
  • Enables easy invoicing and tracking of service history for each customer.
  • Limited customization options for forms and reports
  • Steeper learning curve for new users
  • Lack of integration with popular accounting software
  • Inconsistent customer support response times
  • Occasional glitches or bugs in the system that require troubleshooting
  • Limited offline functionality for field service technicians

Call of Service's Support Options

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