About CallFinder
CallFinder is a call recording software from CallFinder that provides businesses with tools to capture, analyze, and manage customer interactions. It includes call monitoring, speech analytics, and reporting capabilities so organizations can ensure compliance, improve customer service, and improve training programs. The software supports various industries, providing a reliable solution for understanding customer needs and agent performance. Additionally, it integrates with customer relationship management (CRM) systems to further aid data analysis. Key capabilities: call recording speech analytics reporting CRM integration compliance monitoring Best for: businesses that need to capture and analyze customer interactions for quality assurance and training purposes.
CallFinder Details
CallFinder's In-App Market Place
Does CallFinder have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), HKD (HK$), NZD (NZ$)
Pros & Cons
- Ease of Use: Many users, including those with limited technical expertise, find CallFinder intuitive and easy to navigate.
- Excellent Customer Service: Users consistently praise CallFinder's customer support for its responsiveness, professionalism, and helpfulness.
- Strong Features: Core features like speech-to-text transcription, keyword search, and sentiment analysis are highly regarded.
- Continuous Improvement: CallFinder actively seeks and incorporates user feedback to enhance its features and address any shortcomings.
- Value for Money: Users generally perceive CallFinder to be a good value for the price, considering the benefits it provides.
- Limited Sentiment Analysis Functionality (Initially): While this feature has been improved, some users initially expressed a desire for more robust sentiment analysis capabilities.
- Search Limitations (Initially): Some users reported difficulty finding specific calls or desired information within the system. These limitations appear to have been addressed based on vendor responses.
- Accuracy of Automated Scoring: While improving, the automated scoring may not always be 100% accurate, requiring some manual review.
CallFinder's Support Options
Email Address
info@mycallfinder.comContact
1-800-639-1700