About Castel Detect Live
Castel Detect Live is a speech analytics software from Castel Communications that provides live compliance and post-call analysis. It includes Castel Cloud, multichannel engagement, speech analytics, digital voice recording, and Castel Cloud automated dialing solutions so organizations can monitor and improve call quality in real-time. This platform is designed to support quality assurance efforts by providing insights during calls and after they conclude. Castel Detect Live helps users ensure compliance and improve customer interactions through its comprehensive features. Key capabilities: Castel Cloud Multichannel Engagement Speech Analytics Digital Voice Recording Automated Dialing Solutions Best for: organizations that need effective quality assurance and real-time call analytics.
Castel Detect Live Details
Castel Detect Live's In-App Market Place
Does Castel Detect Live have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), NZD ($), KRW (₩), INR (₹), RUB (₽), BRL (R$), ZAR (R), MXN ($), SGD ($), HKD ($), NOK (kr), TRY (₺), ILS (₪)
Pros & Cons
- Real-time Compliance Correction: Allows for immediate correction of compliance issues during live calls.
- Automated QA/QM: Automates the quality assurance and quality management process using keyword spotting.
- Faster Agent Training: Enables quicker training of agents through live call monitoring with automated alerts and prompts.
- Improved Compliance Rates: Significantly increases compliance rates.
- Actionable Insights: Helps correlate compliance behaviors with customer service and revenue data.
- Initial Setup Effort: Requires an internal resource to provide feedback to Castel for fine-tuning speech analytics accuracy based on specific use cases.
Castel Detect Live's Support Options
Contact
1-800-657-8215