About CDK Global
CDK Global is a dealership software platform from CDK Global that connects automotive retailers to comprehensive software solutions. It includes features for auto dealerships, original equipment manufacturers, and independent software vendors, supporting heavy truck operations and providing tools to manage end sales exhaustion for customers. This integration helps dealerships simplify their operations and improve inventory strategies, vital in a rapidly changing market. With nearly 15,000 dealer locations utilizing CDK Global's services, industry insights like the CDK Affordability Tracker inform best practices for sales and inventory management. Key capabilities: dealership management inventory improvement customer relationship management performance analytics training and support Best for: automotive dealerships that need reliable software solutions to improve operational efficiency and customer engagement.
CDK Global by CDK Global provides an extensive auto dealer software solution, designed to elevate dealership operations, streamline processes, and ultimately enhance customer satisfaction. Built with a full suite of tools that address the diverse needs of dealership management—from sales and service to parts and CRM capabilities—CDK Global aims to be a one-stop platform for dealerships of all sizes. Key components include the powerful CDK Drive Dealer Management System (DMS), integrated digital retailing tools, and a sophisticated CRM system that enables personalized customer interactions and drives long-term relationships. CDK Global’s feature set allows dealerships to manage critical areas such as inventory control, sales tracking, service scheduling, and marketing outreach, all from a single, centralized platform. The user interface of CDK Global is designed with both simplicity and efficiency in mind. The dashboard is intuitive, providing users with quick access to the most frequently used tools and data. Clearly labeled menus and icons guide users seamlessly through different modules, allowing dealership staff to locate functions without extensive searching.
Pros & Cons
- +Easy to use
- +Great customer support
- +Offers a comprehensive customer database
- +Customizable
- +Integrates well with other software
- +Streamlines workflows
- +Web-based
- +Effective email campaign setup
- −Slow and difficult deployment process
- −Long wait times for customer service
- −Poor communication from customer service
- −Difficulty reporting problems
- −Mobile app needs improvement
- −Lots of little errors
- −Difficult to make data changes or cancellations
- −Lack of control over what fields display
- −Renting module not designed for all rental needs
Features
Key features
- 1. Dealership Xperience Platform
- A comprehensive platform that integrates various solutions to streamline dealership operations and enhance customer experience.
- 2. Digital Retail
- Provides online and in-store tools to deliver a seamless customer journey.
- 3. Customer Relationship Management (CRM)
- Helps manage customer relationships and drive growth.
- 4. Finance & Insurance (F&I)
- Maximizes profits and customer satisfaction in the F&I process.
- 5. Dealer Management System (DMS)
- Streamlines dealership operations with powerful tools.
- 6. Fixed Operations
- Improves efficiency and profitability in service departments.
- 7. Network & Communication Services
- Provides IT solutions to support dealership operations.
- 8. Intelligence
- Leverages data insights and AI to drive business decisions.
Additional features
- 1. Dealership Xperience Platform
- Integrates various solutions for a unified experience
- Enhances customer experience
- Streamlines dealership operations
- 2. Digital Retail
- Provides online and in-store tools
- Delivers a seamless customer journey
- Improves customer satisfaction
- 3. Customer Relationship Management (CRM)
- Manages customer relationships
- Drives growth
- Provides insights into customer behavior
- 4. Finance & Insurance (F&I)
- Maximizes profits
- Improves customer satisfaction
- Streamlines the F&I process
- 5. Dealer Management System (DMS)
- Streamlines dealership operations
- Provides powerful tools for managing inventory, sales, and service
- Improves efficiency
- 6. Fixed Operations
- Improves efficiency in service departments
- Increases profitability
- Enhances customer satisfaction
- 7. Network & Communication Services
- Provides IT solutions
- Supports dealership operations
- Ensures network security and reliability
- 8. Intelligence
- Leverages data insights
- Uses AI to drive business decisions
- Improves decision-making
- 9. Fortellis
- Provides predictive analytics
- Helps identify trends and opportunities
- 10. CVR
- Manages vehicle inventory
- Optimizes inventory levels
- 11. AVRS
- Provides remote vehicle diagnostics
- Improves vehicle maintenance and repair
Pricing
Countries & Languages
Interface languages
Billing currencies
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About CDK Global
CDK Global is a dealership software platform from CDK Global that connects automotive retailers to comprehensive software solutions. It includes features for auto dealerships, original equipment manufacturers, and independent software vendors, supporting heavy truck operations and providing tools to manage end sales exhaustion for customers. This integration helps dealerships simplify their operations and improve inventory strategies, vital in a rapidly changing market. With nearly 15,000 dealer locations utilizing CDK Global's services, industry insights like the CDK Affordability Tracker inform best practices for sales and inventory management. Key capabilities: dealership management inventory improvement customer relationship management performance analytics training and support Best for: automotive dealerships that need reliable software solutions to improve operational efficiency and customer engagement.
CDK Global Details
CDK Global's In-App Market Place
Does CDK Global have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$), KRW (₩), ZAR (R)
Pros & Cons
- Easy to use
- Great customer support
- Offers a comprehensive customer database
- Customizable
- Integrates well with other software
- Streamlines workflows
- Web-based
- Effective email campaign setup
- Slow and difficult deployment process
- Long wait times for customer service
- Poor communication from customer service
- Difficulty reporting problems
- Mobile app needs improvement
- Lots of little errors
- Difficult to make data changes or cancellations
- Lack of control over what fields display
- Renting module not designed for all rental needs
CDK Global's Support Options
Email Address
billing.info@cdk.comCDK Global's Alternatives
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