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CellarPass Guest Management Platform

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Software Status:Active

About CellarPass Guest Management Platform

CellarPass is a guest management platform from CellarPass designed for the craft beverage industry. It includes features such as marketing, online reservations, booking engine, table management, and ticketing so tasting rooms can increase guest attendance and revenue. This platform allows users to manage their reservations and ticket sales efficiently while providing tools for effective marketing. CellarPass helps users maximize their capacity with an intuitive interface that simplifies the booking process. Key capabilities: marketing online reservations booking engine table management ticketing Best for: tasting rooms and craft beverage businesses that need to effectively manage guest bookings and improve operational efficiency.

CellarPass Guest Management Platform Details

Vendor
CellarPass
Year Launched
2009
Location
CellarPass HQ 50 California St, Suite 1500, San Francisco, California 94111, US
Deployment
cloud
Training Options
demo
Countries Served
United States
Languages
English
Users
wineries, breweries, distilleries, tasting rooms, event organizers, hospitality managers
Industries Served
wine, craft beverage, hospitality, tourism, events
Tags
guest management, wine industry, event booking, ticketing, reservations, tasting room software, winery software, hospitality tech, CRM integration

CellarPass Guest Management Platform's In-App Market Place

Does CellarPass Guest Management Platform have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • It’s purpose-built for wineries and tasting rooms, making it highly relevant for the industry.
  • Offers both ticketed event and reservation booking, giving venues flexibility in managing guest experiences.
  • The Guest Link Pro mobile app enables real-time check-ins and guest tracking.
  • Integrated marketing tools help boost wine club memberships and repeat visits.
  • Custom payment gateways allow daily payouts and full transaction control.
  • Google Analytics integration provides valuable insights into guest behavior and booking trends.
  • Users have reported issues with activating passes and logging in during busy periods.
  • Customer support response times can be slow, especially for urgent technical problems.
  • The admin interface may be confusing for new users without proper training.
  • The mobile app occasionally experiences bugs that affect scheduling and login.
  • The platform lacks support for international currencies and formats, limiting global usability.
  • It doesn’t offer table assignment features, which may be a drawback for venues hosting formal events.

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