About Cemplicity
A patient-reported measures platform that enables healthcare providers to collect and analyze real-time patient experience (PREMs) and outcome (PROMs) data.
Cemplicity is a specialized patient-reported measures (PRM) platform designed to help healthcare providers move beyond simple measurement toward active quality improvement. By capturing both Patient-Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs) in real-time, the software provides a comprehensive view of the patient journey from pre-admission through post-care. Its core strength lies in its ability to integrate clinical and non-clinical data from existing electronic health records, allowing providers to correlate patient feedback with specific treatment outcomes. The platform includes sophisticated analytical tools like Key Driver Analysis and sentiment-based text analysis, which help administrators focus on the specific operational changes that will most effectively boost NPS and reduce readmissions. While the platform is highly robust and scalable—operating in over 3,000 facilities globally—it is primarily targeted at mid-to-large healthcare organizations that require enterprise-grade benchmarking and deep integration capabilities. Support is provided through a dedicated ticket system and regional phone lines, and the company emphasizes a partnership-based customer success model to help clients design effective feedback programs.
Pros & Cons
- Integrates patient feedback with clinical data from electronic health records for deeper context.
- Provides real-time action alerts to facilitate immediate service recovery.
- Offers robust global benchmarking to compare performance across different healthcare facilities.
- Supports both PREMs and PROMs to capture a holistic view of the patient journey.
- Includes advanced analytical features like key driver analysis and automated text sentiment processing.
- Pricing is not publicly disclosed and requires a custom quote based on organizational needs.
- Platform complexity may require a dedicated customer success partnership to fully leverage advanced features.
- Primary focus is on large-scale healthcare facilities, which may be less suitable for small independent practices.
Features
Key features
Provides immediate insights into patient feedback as it is captured across the care journey.
Allows healthcare facilities to compare performance metrics against industry standards at scale.
Triggers real-time notifications to staff to address patient concerns or service recovery needs immediately.
Supports patient engagement across various digital channels to maximize response rates.
Identifies the most impactful factors influencing patient satisfaction and health outcomes.
Additional features
Visualizes complex patient data into simple, actionable insights for clinical and administrative teams.
Automates the delivery of performance reports to stakeholders on a recurring basis.
Uses natural language processing to extract meaning and sentiment from open-ended patient comments.
Centralizes insights to drive organizational change and quality improvement initiatives.
Connects with patient administration and electronic health record systems to enrich feedback with clinical context.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Cemplicity
A patient-reported measures platform that enables healthcare providers to collect and analyze real-time patient experience (PREMs) and outcome (PROMs) data.
Cemplicity Details
Cemplicity's In-App Market Place
Does Cemplicity have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
8
Mini Apps
1. Mobile App: Allows patients to engage with their healthcare providers and track their progress through a mobile application.
2. Feedback Surveys: Enables healthcare organizations to gather feedback from patients on their experiences and satisfaction levels.
3. Patient Education Resources: Provides access to a library of educational resources and information to support patients in their healthcare journey.
4. Remote Monitoring: Allows healthcare providers to remotely monitor patients' health and progress
enabling more personalized care and timely interventions.
5. Social Media Integration: Enables healthcare organizations to connect with patients on social media platforms to provide updates
resources
and engage in conversation.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), NZD (NZ$)
Pros & Cons
- Integrates patient feedback with clinical data from electronic health records for deeper context.
- Provides real-time action alerts to facilitate immediate service recovery.
- Offers robust global benchmarking to compare performance across different healthcare facilities.
- Supports both PREMs and PROMs to capture a holistic view of the patient journey.
- Includes advanced analytical features like key driver analysis and automated text sentiment processing.
- Pricing is not publicly disclosed and requires a custom quote based on organizational needs.
- Platform complexity may require a dedicated customer success partnership to fully leverage advanced features.
- Primary focus is on large-scale healthcare facilities, which may be less suitable for small independent practices.
Cemplicity's Support Options
Email Address
support@cemplicity.comContact
+64 0800 157 258Documentation
https://www.cemplicity.com/supportCommunity Forums
https://community.cemplicity.com/Cemplicity's Alternatives
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