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Chargeflow

by Chargeflow · Since 2020
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ActiveAvailable globallyCloudFree tier
Quick facts
VendorChargeflow
Year launched2020
StatusActive
LocationChargeflow Pty Ltd. 123 Software Blvd. City, State, Zip Code Country
Countries servedGlobal
Languages11
Integrations48+
Free tierYES
Free trial
Contact sales

About Chargeflow

Chargeflow is a chargeback management software from Chargeflow that helps businesses efficiently manage and dispute chargebacks. It provides real-time tracking, automated dispute submission, and analytics tools so businesses can reduce revenue loss due to chargebacks. Chargeflow integrates with major payment processors, ensuring a smooth process for retrieving transaction data and tracking dispute outcomes. Its user-friendly interface allows for easy management of disputes and insightful reporting on chargeback trends. Key capabilities: real-time tracking automated dispute submission analytics tools integration with payment processors user-friendly interface Best for: eCommerce businesses that need to manage chargebacks effectively.

Chargeflow Prevent is a cutting-edge AI-powered friendly-fraud and chargeback prevention platform designed to help eCommerce brands, SaaS businesses, and enterprises protect revenue while minimizing losses from chargebacks. Unlike traditional reactive solutions, Chargeflow Prevent proactively identifies potential chargebacks before they occur, using advanced AI to analyze transaction patterns, post-purchase signals, and behavioral data across multiple stores and payment processors. By linking device, IP, identity, and payment behavior with a global risk network, it effectively blocks digital shoplifters, serial abusers, and fraudulent orders while allowing legitimate customers to complete transactions seamlessly. The platform features fully automated workflows, personalized AI-built evidence, and real-time alerts that reduce incoming chargebacks by up to 90%. Integrated with over 100 payment processors, eCommerce platforms, and business tools, Chargeflow Prevent offers a complete end-to-end chargeback management solution, including dispute submission, inquiry automation, and evidence enrichment. It is secured with bank-level AES-256 encryption, SOC 2 Type II and GDPR compliance, and continuous system penetration testing.

Pros & Cons

What users like
  • +Reduces overall chargebacks by up to ninety percent across transactions.
  • +Provides fully automated end-to-end workflows for dispute management processes.
  • +AI-generated evidence helps increase dispute resolution success and win rates.
  • +Real-time alerts proactively detect and prevent fraudulent transactions before occurrence.
  • +Seamlessly integrates with over one hundred platforms and third-party systems
What users flag
  • Advanced AI functionality may require onboarding time and staff training.
  • Cost per prevented chargeback can accumulate for very high-volume merchants.
  • Platform complexity may be difficult for smaller businesses to manage efficiently.
  • Offers limited support for offline or non-digital payment methods.
  • Certain features require additional integrations to realize full platform potential.

Features

Key features

Friendly-Fraud Prevention – Identifies and stops chargeback abuse before disputes are filed.
AI-Driven Evidence – Tailors dispute-ready evidence to your storefront, products, and policies.
Automated Workflows – End-to-end automation for chargeback recovery and prevention.
Real-Time Alerts – Provides instant notifications to prevent potential chargebacks.
Global Risk Network – Detects repeat offenders across multiple stores and payment processors.
Inquiry Automation – Handles BNPL and other platform disputes automatically.
Adaptive AI Learning – Continuously improves detection accuracy using data from 15,000+ merchants.

Additional features

Multi-Store & Multi-Processor Support – Manages multiple stores and payment processors in one platform.
Personalized Evidence Processor – AI gathers and structures evidence per transaction for maximum win probability.
Alerts Guarantee – Pay only for alerts that successfully prevent chargebacks.
Automated Refund Handling – Processes refunds automatically to reduce disputes.
Device, IP, and Identity Linking – Connects behavioral signals to block third-party fraud.
Compelling Evidence 3.0 Compliance – Uses updated CE standards to optimize dispute success.
Analytics Dashboard – Provides unified insights across all stores and processors.
Enterprise Security & Compliance – SOC 2 Type II, GDPR, AES-256 encryption, and TLS 1.3.
Customer Communication Integration – Works with Gmail, Zendesk, and other tools for evidence and notifications.
Evidence Enrichment – Pulls 1,000+ data points from third-party sources to strengthen cases.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
11
Interface languages
1
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKorean.

Billing currencies

🇺🇸USD

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