Chat360

Chat360 is a robust conversational AI platform that offers businesses a seamless way to engage with their customers through a no-code chatbot builder. Developed by Sumanel Technology Ventures Pvt Ltd and launched in 2020, Chat360 has steadily carved out a space in the conversational AI landscape, particularly for businesses looking to harness the power of omnichannel engagement without heavy technical requirements. One of its most attractive features is the intuitive drag-and-drop interface, which makes it extremely user-friendly even for non-technical users. It supports multiple communication channels including WhatsApp, Facebook Messenger, Instagram, and websites, enabling businesses to maintain a consistent customer experience across platforms. The integration of Voice360—a voice assistant that enables human-like interactions—adds another layer of versatility, especially for sectors like customer service, healthcare, and education where voice interactions are increasingly becoming the norm. Beyond just providing automated responses, Chat360 leverages AI-powered features such as intent recognition, sentiment analysis, and workflow automation to handle complex queries and drive better user engagement.