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Chatdesk Teams

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Software Status:Discontinued

About Chatdesk Teams

Chatdesk Teams is a customer support software from Chatdesk that provides outsourced customer support, voice of customer analysis, call deflection, and a brand kit so businesses can effectively manage their support ticket backlog and drive conversions on social media. The platform uses US-based agents and machine learning to address customer inquiries across social media, email, and chat, resulting in a notable 15% increase in conversions. Chatdesk Teams allows companies to instantly scale their support operations and improve customer satisfaction through dedicated support from Superfans. Key capabilities: Outsourced Customer Support Voice of Customer Analysis Call Deflection Brand Kit Best for: businesses that need to improve customer support efficiency and increase conversion rates.

Chatdesk Teams Details

Vendor
Chatdesk
Year Launched
Location
San Francisco, CA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Hindi
Users
Customer Service Representatives, Team Leaders, IT Admins
Industries Served
Healthcare, Education, Finance, Retail, Technology
Tags
Customer Service, Chatdesk, Chatdesk Teams, Communication, Collaboration, Teamwork, Helpdesk, Ticketing, Messaging, Support Management, Customer Experience, Artificial Intelligence

Chatdesk Teams's In-App Market Place

Does Chatdesk Teams have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

8

Mini Apps

1. Chatdesk Live Chat - This add-on allows users to integrate a live chat feature into their customer service platform

enabling real-time communication with website visitors and customers.

2. Chatdesk Analytics - This add-on provides users with advanced analytics and reporting tools

allowing them to track customer interactions

measure agent performance

and gain insights into customer service trends.

3. Chatdesk CRM Integration - This add-on allows users to integrate their customer relationship management (CRM) system with Chatdesk Teams

enabling seamless data sharing and improved customer service workflows.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), MXN ($), BRL (R$), RUB (₽), KRW (₩)

Pros & Cons

  • Easily customizable to fit the specific needs and branding of businesses
  • Efficiently manages incoming customer inquiries and assigns them to the appropriate team members
  • Centralized platform for team collaboration, ensuring quick response times to customers
  • Provides analytics and reporting tools to track team performance and customer satisfaction
  • Integrates with various CRM systems for a seamless customer support experience.
  • Limited customization options for chat interface
  • Lack of integration with popular CRM systems
  • Steep learning curve for new users
  • Difficulty in managing large volumes of customer inquiries
  • Limited reporting and analytics features compared to competitors

Chatdesk Teams's Support Options

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