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Cisco Finesse

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About Cisco Finesse

Cisco Finesse is a advanced agent and supervisor desktop software from Cisco that helps improve the customer care use delivered by contact centers. It provides features such as customizable user interfaces, real-time analytics, and integrated communication tools so agents can manage customer interactions efficiently. The software supports various workflows and offers a modern, intuitive interface for both agents and supervisors. With Cisco Finesse, organizations can tailor the desktop environment to fit specific needs and access data insights to inform decision-making. Key capabilities: customizable dashboards real-time reporting integrated voice and video multi-channel support user-friendly interface Best for: contact center managers and agents that need an efficient way to handle customer interactions.

Cisco Finesse Details

Vendor
Cisco
Year Launched
1984
Location
Cisco Systems, Inc. 170 West Tasman Drive San Jose, California 95134
Deployment
cloud
Training Options
documentation
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese, Korean
Users
Customer service representatives, call center agents, supervisors, IT administrators, contact center managers, business analysts, customer experience teams.
Industries Served
Telecommunications, financial services, healthcare, retail & e-commerce, government, education, technology, travel & hospitality, manufacturing, insurance.
Tags
Contact Center Quality Assurance, Contact Center, Customer Communications Management, Customer Service, Team Communication

Cisco Finesse's In-App Market Place

Does Cisco Finesse have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), MXN ($)

Pros & Cons

  • Seamless Cisco Integration: Integrates transparently with the Cisco Collaboration portfolio.
  • Easy Deployment & Management: Utilizes a thin-client, browser-based desktop with no client-side installations.
  • Customizable & Flexible: Offers low-cost customization through open APIs and facilitates integration with other applications.
  • Improved Agent Efficiency: Provides a single, customizable interface for easy access to necessary information, leading to faster and more accurate service.
  • Enhanced Satisfaction: Aims to improve both customer and agent satisfaction through its design and functionality.
  • Cisco Ecosystem Dependent: Best suited for organizations heavily invested in Cisco Collaboration products.
  • Customization Requires Technical Skills: Customization relies on using APIs, which may require development expertise.
  • Basic Feature Description: While it includes "traditional functions," advanced features like AI or specific omnichannel capabilities aren't highlighted.
  • No Pricing Information: The website does not provide pricing details, requiring direct contact with Cisco.

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