About Cisco Unified Contact Center Express
Cisco Unified Contact Center Express is a contact center software from Cisco that is designed specifically for small- to midsize businesses. It combines features such as customizable workflows, reliable security, and integration with Webex Workforce improvement so businesses can improve productivity and customer experiences. This platform offers a range of capabilities that allow companies to tailor their contact center operations according to their needs. With support for advanced reporting and analytics, it helps organizations use data for better decision-making. Key capabilities: customizable workflows Webex Workforce improvement reliable security advanced reporting analytics support Best for: small- to midsize businesses that need a feature-rich, highly secure contact center solution.
Cisco Unified Contact Center Express Details
Cisco Unified Contact Center Express's In-App Market Place
Does Cisco Unified Contact Center Express have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), NZD ($), MXN ($), SGD ($), HKD ($), NOK (kr), KRW (₩), TRY (₺), INR (₹), ZAR (R), RUB (₽)
Pros & Cons
- Seamlessly integrates with other Cisco products and solutions.
- Modern, streamlined, and user-friendly interface.
- Offers a variety of reporting options.
- Makes conference calls with multiple customers easy.
- Includes video collaboration features like chat, file sharing, and virtual whiteboard.
- Complex implementation and management, especially for new users.
- Call quality may sometimes be poor (e.g., sounding like being on train tracks).
- Requires installation on a PC, with no pure web application option.
- Some lines may not connect, causing calls to go to busy lines.
- Complex for organizations without prior experience with Cisco contact center solutions.