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Cisco Unified Intelligent Contact Management Enterprise

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About Cisco Unified Intelligent Contact Management Enterprise

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Cisco Unified Intelligent Contact Management Enterprise Details

Vendor
Cisco
Year Launched
1984
Location
300 East Tasman Drive San Jose, CA 95134
Deployment
cloud, on premise, windows, linux
Training Options
documentation
Countries Served
All Countries
Languages
English, French, German, Italian, Spanish, Portuguese, Dutch, Russian, Japanese, Chinese, Korean, Arabic, Turkish, Polish, Czech, Danish, Finnish, Norwegian, Swedish, Greek, Hungarian, Indonesian, Malay, Thai, Vietnamese, Hebrew, Hindi, Romanian, Slovak, Bulgarian, Croatian, Serbian, Slovenian, Ukrainian, Lithuanian, Latvian, Estonian, Catalan, Basque, Galician, Icelandic, Macedonian, Albanian, Bosnian, Urdu, Bengali, Punjabi, Gujarati, Marathi, Telugu, Kannada, Tamil, Malayalam, Sinhala, Nepali.
Users
Large enterprises, Telecommunications companies, Financial institutions, Healthcare organizations, Large customer service organizations.
Industries Served
Telecommunications, Retail, Government, Healthcare, Financial Services, Insurance, E-commerce, Travel & Hospitality
Tags
Contact Center, Cisco Unified Intelligent Contact Management Enterprise

Cisco Unified Intelligent Contact Management Enterprise's In-App Market Place

Does Cisco Unified Intelligent Contact Management Enterprise have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CNY (¥), INR (₹), MXN ($), BRL (R$), RUB (₽), KRW (₩), SEK (kr), CHF (CHF), TRY (₺), SGD ($), NOK (kr), HKD ($), ZAR (R), DKK (kr), PLN (zł)

Pros & Cons

  • Robust and scalable for large enterprises.
  • Comprehensive feature set for complex contact center operations.
  • Excellent integration capabilities.
  • Strong reliability and performance.
  • Extensive support and training resources.
  • Complex configuration and management.
  • Requires specialized technical expertise.
  • Primarily on premise, requiring significant hardware.
  • Steep learning curve.
  • Dependency on Cisco Ecosystem – Works best when integrated with other Cisco solutions.

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