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Citibot

by Citibot · Since 2016
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ActiveAvailable globallyCloud
Quick facts
VendorCitibot
Year launched2016
StatusActive
Location656 Ellis Oak Ave, Charleston, SC 29412
Countries servedGlobal
Languages10
Integrations18+
Free tier
Free trial
Contact salesYES

About Citibot

Citibot is a customer service software from Citibot that provides automated solutions for municipal governments. It includes features like chatbot communication, ticket management, and data analytics so city officials can efficiently address resident inquiries and improve engagement. The platform allows governments to respond to common questions via text and web chat, while also tracking and managing requests in a centralized system. Key capabilities: chatbot integration real-time reporting resident engagement ticket tracking analytics insights Best for: local government agencies that need to improve service delivery and communication with constituents.

Citibot is a generative AI-powered chatbot solution tailored for local governments to improve communication with residents. It offers a wide range of capabilities, including web chat, text messaging, and real-time alerts, allowing residents to receive immediate answers to inquiries, submit service requests, and get personalized notifications. With support for over 75 languages, Citibot ensures that communication remains inclusive and accessible to all members of a community. The platform aims to build trust between governments and residents, helping enhance transparency and civic engagement. The platform is designed to be highly user-friendly, with no need for residents to download additional apps. By leveraging text-based services accessed through dedicated phone numbers, Citibot allows governments to offer 24/7 customer service. Additionally, the chatbot sources its responses directly from government websites, ensuring that the information provided is always up-to-date. This AI-powered solution also integrates seamlessly with existing government systems, including CRMs, 311 systems, and data management tools, allowing for efficient communication and operations. Citibot’s functionality goes beyond just basic communication, offering powerful features such as real-time analytics and live data tracking.

Pros & Cons

What users like
  • +Multilingual support for inclusivity
  • +Easy access without app installation
  • +Seamless integration with existing government systems
  • +AI-powered real-time responses
  • +Robust analytics for informed decision-making
What users flag
  • Pricing details are not publicly disclosed
  • Limited mention of advanced customization options

Features

Key features

No App Requirement
Residents access the service through a simple phone number without downloading additional software.
Generative AI
Exclusively sources and updates information from government websites to ensure accurate, current responses.
Multilingual Communication
Supports interactions in over 75 languages for inclusive communication.
Live Data and Analytics
Provides valuable insights to inform government strategies and improve website content.
Real-Time Alerts
Enables instant communication with residents about important updates.

Additional features

Text Chat
Provides seamless conversational interaction via text messaging.
Web Chat
Allows residents to engage directly through government websites.
Text Alerts
Facilitates the distribution of urgent messages or updates to residents.
Two-Way Communication
Ensures dynamic and responsive interactions between governments and citizens.
Data Analytics
Offers insights that support content tailoring and communication improvements.
Cloud-Based Platform
Removes dependency on on-premises infrastructure.
Public System Integrations
Connects with CRMs, 311 systems, and other government software.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
10
Interface languages
7
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapanese.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF

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