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ClearForms

by ClearForms · Since 2015
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ActiveAvailable globallyCloud
Quick facts
VendorClearForms
Year launched2015
StatusActive
LocationErie, PA 16505, US
Countries servedGlobal
Languages8
Integrations
Free tier
Free trial
Contact salesYES

About ClearForms

ClearForms is a workflow management platform from ClearForms that supports the digitization of permitting, licensing, and internal workflows. It offers features such as no contract required, no setup fees, and no maintenance fees so organizations can implement workflows quickly and affordably. This platform is designed for governments and other entities looking to bring both new and existing workflows online efficiently. ClearForms enables users to manage various types of processes without the burden of long-term commitments or hidden costs. Key capabilities: digitization of workflows customizable forms user-friendly interface rapid deployment cost-effective solutions Best for: government agencies that need to manage permitting and licensing processes effectively.

ClearForms is a versatile, cloud‑based workflow automation platform that replaces outdated paper forms, PDFs, and manual processes with customizable digital workflows for permitting, licensing, applications, and internal government services. Its no‑code workflow editor allows non‑technical staff to build and publish forms quickly — whether building permits, business licenses, dog licenses, event permits, or even internal HR and job‑application processes. The platform supports logic-based forms, conditional questions, automated fee calculations, online payments, digital signatures, and an integrated public portal, giving citizens a smooth, self‑service experience while enabling staff to manage, review, and approve submissions from anywhere. Because workflows are routed automatically to relevant departments and status updates are delivered to applicants, ClearForms significantly reduces administrative overhead, speeds up turnaround times, and cuts back on phone calls and email follow-ups. Governments report faster permit issuance — often reducing processing times — and improved compliance and revenue collection thanks to easier access and online payments. Its flexibility allows any department to create and manage workflows, so a small city and a large municipality can both benefit.

Pros & Cons

What users like
  • +Makes government workflows (permits, licenses, service requests, internal processes) faster and more accessible than paper/PDF.
  • +Affordable and quick to deploy, with minimal technical overhead or need for IT staff.
  • +Flexible and highly configurable — works for many different use cases.
  • +Improves transparency, accountability and constituent convenience: status tracking and digital communication reduce phone- and walk-in volume.
  • +Helps governments increase compliance and fee revenue by lowering friction in application submission and payment.
What users flag
  • Benefits depend on accurate setup and staff discipline; poor configuration or inconsistent use may limit value.
  • For very small municipalities or organisations with minimal processing needs, it may be more than necessary.
  • While powerful for permitting and licensing, it's not a full ERP or asset-management system — may need to be paired with other tools for functions outside permits/licenses.
  • Staff and constituents may require training to adapt to digital processes if they’re used to paper-based workflows.

Features

Key features

No‑code workflow automation for local governments
Lets municipalities and public‑sector agencies digitise permitting, licensing, and internal workflows rather than using paper or static PDF forms.
Custom online forms and submission portal
Supports building digital, mobile‑responsive forms with smart logic, conditional questions, formulas, and customizable outputs.
Integrated payments, digital signatures & approvals
Allows applicants to pay fees online, sign documents digitally, and supports multi-step review/approval workflows.
Workflow routing, status tracking & automated notifications
Automates routing of applications to relevant departments or staff, tracks progress/status, and sends notifications to applicants and staff.
Use‑case agnostic — permits, licenses, requests & internal workflows
Allows governments to build many kinds of processes: building permits, business licenses, service requests, event permits, internal HR workflows, etc.

Additional features

Digital form building with logic and custom outputs
Forms adapt based on user input, include calculations, and generate custom PDF outputs when completed.
Online payments and payment‑tracking integrated into workflow
Supports collection of fees, payment handling, and reconciliations as part of workflow.
Support for reviews, approvals, inspections, document uploads
Workflows can include document uploads, staff reviews, conditional approvals or rejections, and iterative feedback loops.
In‑app communication & collaboration tools
Allows staff and applicants to exchange messages or comments inside the system rather than using email.
Performance tracking, data export & open‑data option
Provides dashboards for tracking processing times, volumes, compliance and other metrics; supports data exports and optional public data transparency.
Low‑cost, fast setup, no technical coding required
Designed so non‑technical staff can configure workflows and forms themselves without custom software development.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
8
Interface languages
6
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianDutchPortugueseChinese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY

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