About ClickPost
ClickPost is a logistics management software from ClickPost that supports order tracking and shipping automation. It provides features such as real-time shipment tracking, integration with multiple carriers, and automated notifications so businesses can manage their logistics efficiently. The platform is designed to improve visibility in the shipping process and reduce operational burdens for e-commerce and retail businesses. ClickPost also offers customizable dashboards for analytics and reporting, allowing users to monitor performance metrics closely. Key capabilities: real-time tracking carrier integration automated alerts reporting tools dashboard customization Best for: e-commerce and logistics companies that need effective shipping management solutions.
ClickPost by ClickPost is a robust shipping automation and logistics intelligence platform designed to help e-commerce companies streamline their last-mile delivery operations. At its core, ClickPost serves as a carrier aggregation and post-purchase experience tool, allowing businesses to integrate multiple courier partners into one unified system, automate shipping labels, provide real-time tracking, and gain valuable analytics insights. It’s especially tailored to high-volume retailers and marketplaces looking to optimize operations, reduce delivery failures, and enhance customer satisfaction. Its key features include AI-driven courier allocation, NDR (non-delivery report) management, shipment tracking, branded tracking pages, and performance analytics. ClickPost features a clean and modern user interface that caters to both technical and non-technical users. The dashboard is intuitive, with well-organized tabs for shipments, performance metrics, carrier integration, and customer notifications. Color-coded statuses and visual graphs make it easy to monitor delivery health and performance KPIs in real-time. Users can navigate through workflows with minimal training due to the platform’s clear layout and contextual tooltips.
Pros & Cons
- +Offers an all-in-one solution covering various aspects of logistics management from tracking to returns.
- +Boasts over 500 carrier integrations and connections with leading storefronts, WMS, OMS, and ERP systems, allowing for seamless operation.
- +Demonstrates tangible benefits through case studies, including significant reductions in RTO and WISMO queries, and improved NPS scores.
- +Provides branded tracking and proactive communication, leading to improved post-purchase satisfaction.
- +Certified with SOC 2, GDPR, ISO 27001, and ISO 27701, ensuring high data security and privacy standards.
- −While many features are listed, some descriptions (e.g., "NOTIFY," "Automate," "Allocate") lack detailed explanations of their functionalities.
- −The platform is explicitly stated as being for "enterprises," which might imply it's less suitable or scalable for smaller businesses.
Features
Key features
- Branded Tracking Page
- Empowers customers to track their shipments via a mobile-optimized, branded page, improving the post-purchase experience and potentially generating additional sales through product tiles.
- Multi-Carrier Integrations
- Offers 500+ pre-integrated carriers, allowing businesses to go live quickly and manage shipments across various logistics partners from a single platform.
- RTO Reduction
- Helps businesses significantly reduce their Return-to-Origin (RTO) rates, as evidenced by a 54% RTO reduction for one user. This optimizes costs and improves operational efficiency.
- WISMO Query Reduction
- Reduces "Where Is My Order" (WISMO) queries by providing customers with comprehensive tracking information, leading to a 56% reduction in such queries for one user.
- Returns Management (ReturnsPro)
- Facilitates efficient returns processing, including the ability to convert returns into exchanges, as demonstrated by a 33% conversion rate for a leading German footwear brand.
- NDR/NPR Management
- Specifically addresses Non-Delivery Report (NDR) and Non-Pickup Report (NPR) issues, which are crucial for resolving delivery exceptions and improving delivery success rates.
Additional features
- TRACK
- Enables customers and in-house teams to track shipments via a branded, mobile-optimized page, improving post-purchase experience and potentially driving sales.
- NOTIFY
- Implies a notification system for shipment updates, though details are not explicitly provided.
- Automate and Integrate
- Automates logistics processes and integrates with various systems.
- Allocate
- Suggests features for allocating shipments or resources, though specific details are not provided.
- Returns (ReturnsPro)
- Comprehensive management of product returns, including the potential to convert returns into exchanges.
- COD (Cash on Delivery)
- Manages Cash on Delivery processes.
- EDD (Estimated Delivery Date)
- Provides estimated delivery dates for shipments.
- NDR/NPR (Non-Delivery Report/Non-Pickup Report)
- Tools for managing and resolving non-delivery and non-pickup issues.
- B2B/MPS (Business-to-Business/Multi-Parcel Shipments)
- Caters to business-to-business logistics and handling of multiple parcel shipments.
- AnalySe
- Provides analytics and insights into logistics performance.
- Multi-Carrier Integrations
- Pre-integrated with over 500 carriers, enabling quick setup and diverse shipping options.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About ClickPost
ClickPost is a logistics management software from ClickPost that supports order tracking and shipping automation. It provides features such as real-time shipment tracking, integration with multiple carriers, and automated notifications so businesses can manage their logistics efficiently. The platform is designed to improve visibility in the shipping process and reduce operational burdens for e-commerce and retail businesses. ClickPost also offers customizable dashboards for analytics and reporting, allowing users to monitor performance metrics closely. Key capabilities: real-time tracking carrier integration automated alerts reporting tools dashboard customization Best for: e-commerce and logistics companies that need effective shipping management solutions.
ClickPost Details
ClickPost's In-App Market Place
Does ClickPost have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), INR (₹), AUD (A$), CAD (C$), SGD (S$), JPY (¥)
Pros & Cons
- Offers an all-in-one solution covering various aspects of logistics management from tracking to returns.
- Boasts over 500 carrier integrations and connections with leading storefronts, WMS, OMS, and ERP systems, allowing for seamless operation.
- Demonstrates tangible benefits through case studies, including significant reductions in RTO and WISMO queries, and improved NPS scores.
- Provides branded tracking and proactive communication, leading to improved post-purchase satisfaction.
- Certified with SOC 2, GDPR, ISO 27001, and ISO 27701, ensuring high data security and privacy standards.
- While many features are listed, some descriptions (e.g., "NOTIFY," "Automate," "Allocate") lack detailed explanations of their functionalities.
- The platform is explicitly stated as being for "enterprises," which might imply it's less suitable or scalable for smaller businesses.
ClickPost's Support Options
Documentation
https://docs.clickpost.ai/docs/getting-startedChatbot
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