Clink logo

Clink

by Comsys CX · Since 1989
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ActiveAvailable globallyCloud
Quick facts
VendorComsys CX
Year launched1989
StatusActive
Location227 Kifissias Avenue, 14561, Kifissia, Athens, Greece
Countries servedGlobal
Languages6
Integrations4+
Free tier
Free trial
Contact salesYES

About Clink

Clink is a collaboration software from Comsys CX that supports team communication and project management. It provides features such as real-time messaging, file sharing, and task assignment so teams can work together efficiently. Clink is designed to facilitate remote work and improve productivity by keeping all communication in one place. Users can create channels for specific projects, ensuring that relevant information is easily accessible. Key capabilities: real-time messaging file sharing task assignment project channels user roles Best for: remote teams that need efficient communication and project coordination.

Clink by Comsys CX emerges as a formidable integration software tailored to streamline and elevate the operations of contact centers. Its primary function is to integrate various customer relationship management (CRM) systems with contact center platforms, thereby ensuring seamless data flow and enhanced agent productivity. Key features such as certified integration with SAP applications, omnichannel support, and a comprehensive monitoring and management console underscore Clink's robust capabilities. This powerful combination of features makes it an indispensable tool for contact centers aiming to optimize their workflows and deliver superior customer service. The user interface of Clink by Comsys CX is designed with simplicity and efficiency at its core. The intuitive dashboard provides easy access to all essential functions, allowing users to navigate through different sections without a steep learning curve. This is particularly beneficial for agents who need to manage multiple tasks efficiently. Unique design elements like customizable widgets and drag-and-drop functionality enhance the user experience by enabling agents to tailor their workspace according to their specific needs.

Pros & Cons

What users like
  • +Seamless integration between CRM and contact center
  • +Supports multiple communication channels
  • +Improves agent productivity by consolidating screens
  • +Flexible architecture with adapters and connectors
What users flag
  • Initial setup can be complex for non-technical users
  • Pricing may be on the higher side for small businesses

Features

Key features

1. CRM and Contact Center Integration
Acts as middleware to connect various contact center solutions (Cisco, Alvaria, NICE) with leading CRMs or custom-developed CRMs.
2. Single-Screen Interface
Provides agents with a unified view of CRM and contact center functionalities, streamlining their workflow.
3. Omnichannel Engagement
Enables seamless customer interactions across multiple channels like voice, email, chat, etc.
4. Administration Suite
Offers a comprehensive set of tools for monitoring, reporting, and managing the CLink integration.
5. Complexity Management
Handles complex integration scenarios with high availability and load-balancing capabilities.

Additional features

1. Integrates with Alvaria, Cisco, and NICE contact center solutions
2. Connects with popular CRMs like Salesforce, Microsoft Dynamics, and SAP
3. Supports integration with any custom-developed CRM
4. Vendor certification ensures smooth integration process
5. Embeds telephony functions within the CRM interface
6. Provides a single-screen view for CRM and contact center operations
7. Enables faster response times to customer queries
8. Offers monitoring and reporting tools for streamlined operations
9. Ensures high availability and load balancing for simplified administration

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
6
Interface languages
17
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortuguese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN🇰🇷KRW🇸🇬SGD🇹🇭THB🇭🇰HKD🇮🇩IDR🇿🇦ZAR

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