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CLink

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About CLink

CLink is a CRM and contact center integration solution developed by Comsys S.A.

CLink Details

Vendor
Comsys
Year Launched
1989
Location
227 Kifissias Avenue, Kifissia, Athens, Attiki 14561, GR
Deployment
cloud, on premise, windows
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, French
Users
Contact center agents, customer service managers, IT administrators, and CRM developers.
Industries Served
Healthcare, Education, Finance, Retail, Technology, Manufacturing, Hospitality, Government, Non-profit
Tags
CLink, Comsys S.A., CTI Middleware, CRM Integration, Omnichannel Contact Center, Cisco Integration, Salesforce CTI, Microsoft Dynamics CTI, Interaction Management, High Availability.

CLink's In-App Market Place

Does CLink have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), MXN ($), BRL (R$)

Pros & Cons

  • Improved agent efficiency by reducing the need to toggle between CRM and separate contact center tools.
  • Faster customer responses through integrated interaction controls.
  • Streamlined operations with unified reporting and monitoring.
  • Flexible integration with top CRM systems or bespoke solutions.
  • As a middleware solution, its performance is inherently dependent on the stability and API responsiveness of the underlying CRM and contact center platforms.
  • The architecture is optimized for specific high-tier vendors (Cisco, Alvaria, NICE), which may limit its utility for companies using smaller, niche PBX providers.
  • Configuring complex multi-instance synchronizations requires a sophisticated understanding of both CRM and contact center data models.
  • Advanced monitoring and historical reporting features are largely focused on the middleware layer, necessitating separate tools for deep business intelligence.

CLink's Support Options

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