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Cloud Call

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Software Status:Active

About Cloud Call

Cloud Call is a cloud communication platform from Vonage that provides businesses with advanced calling features. It includes voice over IP (VoIP) capabilities, call routing, and call recording so organizations can manage their communications effectively. The platform supports integration with other business applications, allowing for a more cohesive workflow. Additionally, it offers analytics tools to help businesses monitor call performance and customer interactions. Key capabilities: VoIP calling Call forwarding Voicemail transcription Integration with CRM systems Call analytics Best for: businesses that need a reliable solution for managing voice communications and customer interactions efficiently.

Cloud Call Details

Vendor
Vonage
Year Launched
Location
Vonage Headquarters 23 Main Street Holmdel, NJ 07733 United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, Italian, German, Dutch, Portuguese.
Users
Administrator, Sales Representative, Customer Service Agent, IT Manager
Industries Served
Healthcare, Education, Finance, Retail
Tags
Cloud Communication Platform, Cloud PBX, Unified Communications, VoIP, Business Phone System, Collaboration Tools, Remote Work Solutions

Cloud Call's In-App Market Place

Does Cloud Call have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

8

Mini Apps

Salesforce Integration: Integration with Salesforce CRM allows for seamless communication and data sharing between the two platforms.

Zendesk Integration: Integration with Zendesk customer service software for improved customer support and call management.

Microsoft Teams Integration: Integration with Microsoft Teams allows for easy collaboration and communication within the platform.

Google Workspace Integration: Integration with Google Workspace (formerly G Suite) for seamless communication and collaboration with Gmail

Google Calendar

Google Drive

and other Google apps.

Salesforce Dialer: A dialer add-on specifically designed to work with Salesforce CRM for making and receiving calls directly within the CRM platform.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), INR (₹), CNY (¥), MXN (Mex$), BRL (R$)

Pros & Cons

  • Allows for easy integration with other cloud-based tools and applications
  • Provides advanced call routing and IVR capabilities for better customer experience
  • Offers flexible pricing plans and scalable options for growing businesses
  • Includes robust call analytics and reporting features for better insights and decision making
  • Enables remote work and collaboration with mobile apps and desktop softphones.
  • Limited customization options for call routing and workflows
  • Higher costs compared to other cloud communication platforms
  • User interface can be overwhelming for new users
  • Limited integrations with third-party software and applications
  • Occasional service disruptions and downtime affecting call quality
  • Steeper learning curve for administrators to set up and manage features.

Cloud Call's Support Options

Email Address

support@vonage.com

Contact

1-866-901-0242

Documentation

https://support.vonage.com/

Community Forums

https://support.vonage.com/community

Chatbot

Available

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