About Cloud Contact Centre
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Cloud Contact Centre Details
Vendor
Premier Contact Point
Year Launched
1986
Location
Melbourne - Head Office Level 11, 501 Swanston Street Melbourne VIC 3000
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
Australia
Languages
English, Spanish, French, German, Portuguese, Italian, Dutch, Japanese, Chinese, Korean, Russian, Arabic.
Users
Small to Large Enterprises, Customer Service Teams, Sales & Outbound Teams, Government Agencies
Industries Served
Retail, Government, Financial Services, Healthcare, Telecommunications, Education, Utilities, Insurance
Tags
Contact Center, Cloud Contact Centre
Cloud Contact Centre's In-App Market Place
Does Cloud Contact Centre have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- Omnichannel support – Enables seamless customer interactions across multiple channels.
- Scalable & Customisable – Adapts to business growth and changing needs.
- Cloud-based & Remote-ready – Agents can work from any location.
- Robust Security & Compliance – High redundancy and PCI DSS-certified.
- Real-time Reporting & Analytics – Provides actionable business insights.
- Primarily Australian-focused – May have limited global support.
- No Mention of AI Chatbots – Lacks details on AI-driven automation.
- No Public Pricing – Costs are not transparently displayed.
- No Marketplace for Add-ons – Limited details on third-party app extensions.
- May Require CRM/ERP Integration – Businesses relying on standalone software may need additional setup.
Cloud Contact Centre's Support Options
Contact
1300 85 11 11