About CloudWaitress
CloudWaitress is a restaurant management software from CloudWaitress that helps simplify the ordering and payment processes for food service businesses. It includes features such as online ordering, table management, and payment processing so restaurants can efficiently manage customer interactions. This platform supports multiple payment options and provides real-time reporting to track sales and performance metrics. CloudWaitress is particularly beneficial for businesses looking to improve service speed and customer satisfaction through digital solutions. Key capabilities: online ordering table management payment processing real-time reporting customer management Best for: restaurants that need an integrated solution for managing orders and payments.
CloudWaitress is an exceptionally strong solution for small to medium-sized food businesses looking to ditch high commission fees and take control of their online presence. Its main appeal is the commission-free model combined with a robust feature set that handles all order types (pickup, delivery, reservation, dine-in) from one unified, affordable, cloud-based platform. While the free plan is limited and custom mobile apps cost extra, the low price point of the Standard plan, global support, and extensive integration options make it one of the best value-for-money systems for any restaurant prioritizing direct customer relationships and maximizing profit.
Pros & Cons
- +Provides a comprehensive suite of tools
- +Unifies pickup, delivery, dine-in, and reservations in a single interface
- +Allows businesses to keep their profits
- −Requires a device running Windows or Linux to enable seamless, automated receipt printing
- −Steep Learning Curve for deep customization
- −There is no public pricing
Features
Key features
- Commission-Free Online Ordering
- Allows the business to retain 100% of the revenue from customer orders, unlike third-party marketplaces.
- Multi-Order Type Management
- Handles all four primary restaurant revenue streams—Pickup, Delivery, Dine-In (table-side QR ordering), and Table Reservations—within one unified system.
- UberDirect Integration
- Connects businesses directly to Uber’s driver network for white-label delivery, allowing the restaurant to use third-party logistics without paying marketplace commissions.
- Custom Website Builder
- Provides a tool to quickly generate a unique, fully branded, and mobile-friendly online ordering website and landing page.
- Multi-Store Management
- Allows users to manage multiple restaurant locations, each with its own website and menu, all from a single administration account.
- Real-Time Order Receipt
- Sends customers a unique, live URL that provides real-time updates on their order status and estimated wait time.
Additional features
- Unlimited Orders and Bookings
- Available on all paid plans, ensuring no limit to business growth.
- Online Ordering Website
- A dedicated, custom-branded website for customers to place food orders.
- Landing Page Website
- Generates a basic business site with location, gallery, and contact information.
- Menu Management
- In-depth builder for configuring menus, dishes, customization options, and dish tags (e.g., vegetarian, spicy).
- Table Reservations
- Collects and manages table bookings, including setting maximum limits and sending confirmation emails.
- QR Dine-In Ordering
- Allows customers to scan a table-side QR code to view the menu and place an order directly to their table.
- Delivery Management
- Set custom delivery zones, flat or variable fees, and minimum order amounts, with built-in address validation.
- Pickup Management
- Configure custom pickup hours and automate order wait times.
- Promotional Codes
- Create discounts and custom coupons to drive sales and customer loyalty.
- Performance Reports
- Provides basic reports and dashboard views of all orders, sales, and status breakdowns over time.
- All System Integrations
- Includes access to over 1,200 integration partners for payment, POS, and delivery.
- API Access
- Provides an open API for advanced users to connect the platform with other custom tools or systems.
- Custom Domain w/ Free SSL
- Allows the use of your own domain name with a free security certificate.
- Staff Accounts
- Create restricted accounts to delegate access for order management without giving access to sensitive admin settings.
- Real-Time Order Management
- Manage online orders and bookings via a simple web browser interface (accessible on any device).
- Order Notifications
- Use system alerts, emails, and customizable audio effects to stay notified of new orders.
- Automated Receipt Printing
- Automatically or manually print receipts to any receipt printer connected to a Windows or Linux PC.
- Order Filtering & Search
- Easily search and filter orders by location, status, type, or customer contact details.
- Mobile-Friendly Online Ordering
- The customer-facing website is responsive and optimized for all devices.
- Search Engine Optimization (SEO)
- Includes features to help the ordering website rank better in search results.
- Real-Time Order Receipt
- (Duplicated as key feature, kept for completeness of 'All Features').
- Automate Order Statuses & Wait Times
- Automatically update customers on their order progress based on configured settings.
- Online Payments
- Integrates with gateways (Stripe, PayPal, etc.) to collect customer payments directly.
- iOS & Android App (Optional Service)
- The vendor can build and upload a custom, branded native mobile app to app stores for an additional fee.
- Multi-Currency Support
- The system is built to support different currencies and regional formatting of dates and times globally.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About CloudWaitress
CloudWaitress is a restaurant management software from CloudWaitress that helps simplify the ordering and payment processes for food service businesses. It includes features such as online ordering, table management, and payment processing so restaurants can efficiently manage customer interactions. This platform supports multiple payment options and provides real-time reporting to track sales and performance metrics. CloudWaitress is particularly beneficial for businesses looking to improve service speed and customer satisfaction through digital solutions. Key capabilities: online ordering table management payment processing real-time reporting customer management Best for: restaurants that need an integrated solution for managing orders and payments.
CloudWaitress Details
CloudWaitress's In-App Market Place
Does CloudWaitress have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- Provides a comprehensive suite of tools
- Unifies pickup, delivery, dine-in, and reservations in a single interface
- Allows businesses to keep their profits
- Requires a device running Windows or Linux to enable seamless, automated receipt printing
- Steep Learning Curve for deep customization
- There is no public pricing
CloudWaitress's Support Options
Email Address
support@cloudwaitress.comDocumentation
https://support.cloudwaitress.com/CloudWaitress's Alternatives
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