About Comcast Business VoiceEdge
Comcast Business VoiceEdge is a cloud-based virtual PBX software from Comcast Business providing advanced calling features for small businesses. It combines automated attendants, hunt groups, and customizable phone options so users can manage their communication effectively. This service allows businesses to tailor their phone service to their specific needs while also offering convenient apps for collaboration. Additionally, Comcast Business VoiceEdge provides devices available for lease to ensure all customers have the hardware necessary for optimal functionality. Key capabilities: automated attendants hunt groups customizable phone options devices available for lease request a quote Best for: small businesses that need a flexible and feature-rich phone system.
CometScale by CometScale is a unified communication software designed to centralize and streamline organizational communication across multiple channels. Its primary purpose is to bring messaging, voice, collaboration, and coordination tools into a single platform, helping teams communicate more efficiently and reduce reliance on fragmented communication systems. The software focuses on improving internal collaboration while supporting scalable communication needs for growing organizations. The user interface of CometScale is modern, clean, and well-structured, making it easy for users to navigate between communication tools. Dashboards present conversations, notifications, and activity updates in a clear and organized layout. Navigation follows familiar communication app patterns, which shortens the learning curve for new users. Thoughtful design elements, such as grouped channels and searchable message histories, improve usability and help users stay focused on relevant conversations. In terms of functionality, CometScale offers core unified communication features such as real-time messaging, team channels, voice or call management, and collaboration tools that support group discussions. A distinctive feature is its centralized communication hub, which allows users to manage multiple conversation streams without switching platforms.
Pros & Cons
- +Cloud hosted service eliminates the need for expensive, bulky traditional PBX hardware.
- +Mobile and desktop apps provide powerful unified communications and excellent mobility.
- +The system is highly scalable, supporting up to five thousand seats for large enterprises.
- +Unique one touch call hold feature simplifies call transfers and pick up between devices.
- +Comcast maintains the solution, offering convenient maintenance and automatic updates.
- −Full functionality and service reliability are heavily dependent on Comcast internet service.
- −Advanced features like Call Queue Agent require an additional monthly charge.
- −Desk phones are typically available for lease, adding an equipment cost.
- −Unlimited texting is not a standard feature and may require a separate service.
- −Call availability, including nine-one-one, may be lost during a power or network outage.
Features
Key features
- Cloud-Hosted PBX Service
- It offers a powerful, flexible phone system and features of a traditional onsite Private Branch Exchange (PBX) without requiring physical hardware or storage space.
- Unified Communications Apps
- Includes seamless mobile and desktop applications to make and take calls, host audio conferences, and access features on any device.
- Enhanced One-Touch Call Hold
- A unique key system emulation feature that allows a user to place a caller on hold with one touch and another user to pick up the call from a different device using a dedicated parking spot extension.
- Customized Call Flow
- Utilizes a call flow tool to determine how incoming calls are answered and routed according to the business's specific schedule.
- Readable Voicemail
- Automatically converts voicemail messages into text transcriptions and sends them via email to the user.
- Scalability
- The service supports varied calling needs and can scale significantly, supporting up to five thousand or more seats for growing businesses and multiple locations.
Additional features
- Nationwide and Local Calling
- Provides unlimited calling throughout the local area and nationwide.
- Automated Attendants
- A virtual receptionist that routes callers to a specific person, department, or mailbox via menu prompts.
- Hunt Groups
- Automatically distributes incoming calls among a set group of users using four routing patterns (e.g., simultaneous or rotating rings).
- Audio Conferencing
- Allows users to host and control an audio-bridge with up to one hundred participants, including screen sharing from the desktop app.
- Busy Lamp Field/Shared Call Appearance
- Enables users to see if another line is in use and display one extension on multiple desk phones.
- Call Queue Agent (Add-On)
- Manages high-volume calling by assigning agents and setting up queues of up to twenty-five calls per site.
- Receptionist Console (Add-On)
- A web-based interface that allows receptionists to manage call routing and check team member availability.
- Digital Admin Dashboard
- An intuitive online portal to manage equipment, passwords, multiple locations, and user features easily.
- Startup Support
- Provides assistance with transferring existing phone numbers and offers training for team members.
- Hardware Options
- Offers a wide variety of Poly desk phones, conference phones, and cordless models available for lease.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Comcast Business VoiceEdge
Comcast Business VoiceEdge is a cloud-based virtual PBX software from Comcast Business providing advanced calling features for small businesses. It combines automated attendants, hunt groups, and customizable phone options so users can manage their communication effectively. This service allows businesses to tailor their phone service to their specific needs while also offering convenient apps for collaboration. Additionally, Comcast Business VoiceEdge provides devices available for lease to ensure all customers have the hardware necessary for optimal functionality. Key capabilities: automated attendants hunt groups customizable phone options devices available for lease request a quote Best for: small businesses that need a flexible and feature-rich phone system.
Comcast Business VoiceEdge Details
Comcast Business VoiceEdge's In-App Market Place
Does Comcast Business VoiceEdge have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD
Pros & Cons
- Cloud hosted service eliminates the need for expensive, bulky traditional PBX hardware.
- Mobile and desktop apps provide powerful unified communications and excellent mobility.
- The system is highly scalable, supporting up to five thousand seats for large enterprises.
- Unique one touch call hold feature simplifies call transfers and pick up between devices.
- Comcast maintains the solution, offering convenient maintenance and automatic updates.
- Full functionality and service reliability are heavily dependent on Comcast internet service.
- Advanced features like Call Queue Agent require an additional monthly charge.
- Desk phones are typically available for lease, adding an equipment cost.
- Unlimited texting is not a standard feature and may require a separate service.
- Call availability, including nine-one-one, may be lost during a power or network outage.
Comcast Business VoiceEdge's Support Options
Email Address
business_referral_info@cable.comcast.comContact
(877) 289-8849Comcast Business VoiceEdge's Alternatives
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