About Community CareLink
Community CareLink is a healthcare software platform from Cerner Corporation that provides support for community care coordination. It combines ambulatory services, ambulatory surgery centers, and community works, so healthcare providers can effectively manage patient care across various settings. This platform helps health systems and providers collaborate more closely, improving the quality of care delivered to patients. Community CareLink offers tools for provider exploration and improved data sharing to facilitate informed decision-making in healthcare. Key capabilities: ambulatory services ambulatory surgery center management community works support health system integration provider exploration Best for: healthcare organizations that need effective care coordination for community-based services.
Community CareLink is a modern social care platform designed to help community-based organizations, nonprofits, and public agencies manage casework, track services, and clearly demonstrate real outcomes. It supports core needs like case management and closed-loop referrals, making it easier for organizations to document services, meet compliance requirements, and strengthen accountability. One of its biggest strengths is usability. Unlike many rigid or outdated social care systems, Community CareLink focuses on a clean interface and flexible setup that can fit different programs without forcing teams into awkward workflows. It also helps translate daily service delivery into measurable progress across areas like housing stability, employment, and food security—making reporting to boards, funders, and partners far more effective. The platform also emphasizes interoperability through standards-based APIs, allowing organizations to exchange data and complement existing clinical systems. Additionally, it is purpose-built for 988 and crisis call workflows, supporting rapid intake, triage, referrals, and required reporting. Overall, Community CareLink stands out as a practical, outcome-focused system for organizations aiming to grow funding through better impact visibility.
Pros & Cons
- Provides an organized workspace that keeps casework, services, and reports in one place.
- Feels intuitive to learn, helping new users adopt the system with minimal training time.
- Streamlines documentation and tracking with fewer steps, saving time during daily work.
- Makes reporting fast and efficient, with outcomes reports that reduce guessing and errors.
- Delivers consistent, friendly customer support with quick responses when issues arise.
- Requires repeated data entry for clients, creating extra work and slowing productivity.
- Client enrollment and service entry can feel click-heavy and less intuitive than expected.
- Some users report intermittent crashing issues that are hard to resolve consistently.
- Updates may change workflows suddenly, forcing staff to relearn parts of the system.
- Platform updates can occur without notice, delaying work while users adjust.
Features
Key features
Centralizes client records, service tracking, and staff documentation in one platform.
Supports referrals with follow-through tracking so clients don’t fall through gaps.
Converts daily service delivery into measurable outcomes for funders and boards.
Exchanges data via standards-based APIs to complement existing clinical systems.
Enables rapid intake, triage, referral, and required crisis reporting.
Additional features
Manages client cases, documentation, and service history in a structured system.
Tracks referral status and completion for coordinated social care delivery.
Monitors progress across housing, employment, food security, and social needs.
Aggregates program results to show measurable impact across services.
Compares performance and outcomes across different sites or locations.
Generates snapshots and reports for funders, partners, and leadership.
Allows tracking of required numbers and building reports around program needs.
Integrates with other systems using standards-based APIs.
Connects CBOs, hospitals, agencies, and funders on one platform.
Helps organizations meet compliance requirements through structured documentation.
Provides secure handling of sensitive social care and client data.
Supports rapid intake workflows for crisis call services.
Helps teams triage cases quickly while staying focused on people over paperwork.
Enables fast referral and service routing for crisis response.
Supports required reporting for crisis lines and mobile response services.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Community CareLink
Grouptrail
Grouptrail is a program management software platform for the education, workforce, and community sectors. It…
SocialNote
SocialNote is a note-taking software from SocialNote - EverNote that helps users organize and manage…
October Health
October Health is a performance and mental well-being software/platform from October Health that provides insights…
O7 Therapy
O7 Therapy is an online therapy platform from O7 Therapy that provides personalized mental health…
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About Community CareLink
Community CareLink is a healthcare software platform from Cerner Corporation that provides support for community care coordination. It combines ambulatory services, ambulatory surgery centers, and community works, so healthcare providers can effectively manage patient care across various settings. This platform helps health systems and providers collaborate more closely, improving the quality of care delivered to patients. Community CareLink offers tools for provider exploration and improved data sharing to facilitate informed decision-making in healthcare. Key capabilities: ambulatory services ambulatory surgery center management community works support health system integration provider exploration Best for: healthcare organizations that need effective care coordination for community-based services.
Community CareLink Details
Community CareLink's In-App Market Place
Does Community CareLink have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (Fr), Cny (¥), Rub (₽), Brl (R$), Inr (₹), Mxn (Mex$), Krw (₩), Try (₺), Zar (R), Ils (₪), Sar (﷼), Aed (د.إ), Sek (kr), Nzd (NZ$), Thb (฿), Sgd (S$), Hkd (HK$), Kwd (د.ك), Dkk (kr.), Nok (kr), Sar (SR), Qar (ر.ق), Myr (RM), Twd (NT$), Php (₱), Pln (zł), Idr (Rp), Huf (Ft), Czk (Kč), Afn (؋), Ils (₪), Pkr (Rs), Uah (₴), Ngn (₦), kes (Ksh), cop (Col$), ars ($), clp ($), pen (S/.), vnd (₫), twd (NT$)
Pros & Cons
- Provides an organized workspace that keeps casework, services, and reports in one place.
- Feels intuitive to learn, helping new users adopt the system with minimal training time.
- Streamlines documentation and tracking with fewer steps, saving time during daily work.
- Makes reporting fast and efficient, with outcomes reports that reduce guessing and errors.
- Delivers consistent, friendly customer support with quick responses when issues arise.
- Requires repeated data entry for clients, creating extra work and slowing productivity.
- Client enrollment and service entry can feel click-heavy and less intuitive than expected.
- Some users report intermittent crashing issues that are hard to resolve consistently.
- Updates may change workflows suddenly, forcing staff to relearn parts of the system.
- Platform updates can occur without notice, delaying work while users adjust.
Community CareLink's Support Options
Email Address
support@cerner.comContact
1-888-767-0538Documentation
https://www.cerner.com/Community Forums
https://cerner.force.com/s/Community CareLink's Alternatives
Grouptrail
Grouptrail is a program management software platform for the education, workforce, and community sectors. It…
SocialNote
SocialNote is a note-taking software from SocialNote - EverNote that helps users organize and manage…
October Health
October Health is a performance and mental well-being software/platform from October Health that provides insights…
O7 Therapy
O7 Therapy is an online therapy platform from O7 Therapy that provides personalized mental health…
