About Concierge Plus
Concierge Plus is a property management software from Concierge Plus [designed for managing residential communities]. It provides communication tools, document management, and online payments so property managers can efficiently oversee operations. The platform facilitates resident notifications, keeps track of maintenance requests, and enables access to financial reports. Concierge Plus also offers a user-friendly mobile app for residents, making interaction with property management easier. Key capabilities: communication tools document management online payments maintenance tracking financial reporting Best for: property managers that need to simplify community management processes.
Concierge Plus is a mature, feature-rich property‑management and resident‑experience platform, designed specifically for condominiums, HOAs, gated communities, and multifamily properties. With over 20 years of operation, it offers a comprehensive suite of tools — from package tracking, amenity booking, visitor/parking management to resident portals, online payments, maintenance requests, and communication tools (announcements, forums, newsletters). Its modular design and extensive API support make it flexible and scalable, whether you manage a single building or a large portfolio. Particularly strong are its resident‑facing features (portal + optional branded mobile app via “Engage App”) and back‑office convenience for property managers — enabling digital payments, automated workflows, documentation sharing, incident logs, and more. The cloud-based deployment and multi‑device support (web, iOS, Android) make it accessible and modern. On the downside: public documentation on pricing is somewhat opaque — monthly cost depends heavily on community size and selected modules. There's limited transparency around the total number of third‑party integrations; and there appears to be no public “marketplace” for plug-in add-ons, which may limit flexibility for niche features.
Pros & Cons
- +Automates manual property management processes, increasing efficiency and reducing administrative workload for property managers.
- +Provides a secure, web-based platform accessible anytime and from anywhere, allowing real-time management of community associations.
- +Supports amenity booking, service requests, and visitor parking, improving resident convenience and operational control.
- +Offers robust communication tools to send announcements, notifications, and updates directly to residents and board members.
- +Includes work order management and task tracking to streamline maintenance and operational workflows.
- −Interface design is considered bland by some users, which may affect user engagement and experience.
- −Initial setup and onboarding may require guidance to fully utilize all features efficiently.
- −Certain advanced features may require additional time to learn and configure properly.
- −Some users report limitations in mobile usability, affecting management on the go.
- −Customization options, while available, can be complex and overwhelming for first-time users.
Features
Key features
- Resident Portal
- Provides a branded portal for residents to access community information and services online
- Package Tracking
- Digitizes deliveries and mail for residents to track conveniently
- Amenity Booking
- Allows residents to book shared amenities such as pools, gyms, and guest suites
- Service Requests
- Enables residents and staff to submit and track maintenance or service requests
- Visitor Management
- Tracks resident and guest parking, keys, lockers, and storage access
- Online Payments
- Supports ACH and card payments for dues, rent, and other resident fees
- Communication Tools
- Sends announcements, newsletters, notifications, and facilitates discussion forums
- Document & Media Library
- Securely stores and shares important community documents and files
- Incident Reporting
- Tracks incidents and security logs for staff and residents
- Custom Mobile App
- Offers a branded iOS and Android app for residents and staff
- Tasks & Reminders
- Helps staff manage daily tasks and reminders efficiently
- Workflows & Permissions
- Provides role-based access for staff, boards, and residents
- Shared Facilities Management
- Manages multiple sites or buildings under one account
- Online Store
- Allows community-supplied items to be sold online
- Estoppel Certificates
- Enables requests and payments for estoppel certificates online
- Pet Registry
- Maintains records of resident pets and related information
- Equipment Management
- Tracks common-area and unit-level equipment
- Storage & Locker Management
- Manages resident storage spaces, lockers, and bike storage
- Notifications
- Sends alerts via email, SMS, or automated calls
- Quick Votes
- Facilitates polls and voting for residents
- Community Calendar
- Displays events, meetings, and maintenance schedules
- Classified Ads
- Residents can post items and services for sale
- Multilingual Support
- Provides multiple language options for resident access
Additional features
- Public Website
- Provides a central hub for resident information and services
- Resident Database
- Maintains resident and owner records securely
- Daily Overview
- Dashboard showing the status of community operations
- File Sharing
- Allows secure document and media sharing
- Amenity Booking
- Online booking for shared community resources
- Service Requests
- Management of maintenance and service tasks
- Incident Reporting
- Logging and tracking of security or maintenance incidents
- Package Tracking
- Monitors mail and package deliveries
- Tasks & Reminders
- Helps organize daily operational tasks
- Key Management
- Tracks keys assigned to residents and staff
- Visitor Parking Management
- Controls visitor and resident parking allocations
- Locker & Bike Storage Management
- Tracks and manages storage spaces
- ACH & Card Payments
- Supports digital payments for dues and fees
- Workflows & Permissions
- Role-based access controls for staff and residents
- Entry Instructions
- Lets residents provide instructions to staff for visitors
- Pass-On Logs
- Maintains staff shift handoff records
- Shared Facilities
- Manages resources across multiple buildings
- Online Store
- Sells items or services to residents
- Estoppel Certificates
- Facilitates request and payment processing
- Pet Registry
- Maintains pet-related records for residents
- Equipment Management
- Tracks common and unit-level equipment
- Notifications
- Sends automated alerts to residents
- Announcements
- Communicates important updates to the community
- Quick Votes
- Conducts polls or votes for residents
- Discussion Forums
- Enables community conversations
- Community Calendar
- Displays events and important dates
- Newsletter
- Digital newsletter creation and distribution
- Classified Ads
- Resident-to-resident posting for goods and services
- Multilingual Support
- Provides interface in multiple languages
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Concierge Plus
Concierge Plus is a property management software from Concierge Plus [designed for managing residential communities]. It provides communication tools, document management, and online payments so property managers can efficiently oversee operations. The platform facilitates resident notifications, keeps track of maintenance requests, and enables access to financial reports. Concierge Plus also offers a user-friendly mobile app for residents, making interaction with property management easier. Key capabilities: communication tools document management online payments maintenance tracking financial reporting Best for: property managers that need to simplify community management processes.
Concierge Plus Details
Concierge Plus's In-App Market Place
Does Concierge Plus have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Cad (CA$), Eur (€), Gbp (£), Aud (A$), Nzd (NZ$), Jpy (¥), Chf (Fr), Hkd (Hk$), Sgd (S$), Ils (₪), Zar (R), Sek (kr), Dkk (kr), Nok (kr), Mxn ($), Brl (R$)
Pros & Cons
- Automates manual property management processes, increasing efficiency and reducing administrative workload for property managers.
- Provides a secure, web-based platform accessible anytime and from anywhere, allowing real-time management of community associations.
- Supports amenity booking, service requests, and visitor parking, improving resident convenience and operational control.
- Offers robust communication tools to send announcements, notifications, and updates directly to residents and board members.
- Includes work order management and task tracking to streamline maintenance and operational workflows.
- Interface design is considered bland by some users, which may affect user engagement and experience.
- Initial setup and onboarding may require guidance to fully utilize all features efficiently.
- Certain advanced features may require additional time to learn and configure properly.
- Some users report limitations in mobile usability, affecting management on the go.
- Customization options, while available, can be complex and overwhelming for first-time users.
Concierge Plus's Support Options
Email Address
sales@conciergeplus.comContact
1-888-979-1717Documentation
https://conciergeplus.com/resources/guides/Concierge Plus's Alternatives
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